Rose Etienne
Brooklyn,NY
Summary
Dynamic leader and problem-solver with a proven track record at Breaking Ground, enhancing tenant relations and optimizing operational efficiency. Excelled in communication and organization, significantly improving community engagement and compliance. Skilled in budget management and team mentorship, demonstrating exceptional leadership and empathy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Director
Breaking Ground
Brooklyn, USA
01.2023 - Current
- Oversee tenant communication, ensuring clarity, timeliness, and trust-building.
- Maintain well-organized tenant files, ensuring compliance and audit readiness.
- Manage invoice processing and approvals within budgetary guidelines.
- Plan and optimize annual budgets, identifying cost-saving and growth opportunities.
- Ensure office operations run smoothly by meeting supply needs and following approval protocols.
- Lead rent collection and payment recovery, addressing arrears and coordinating with legal teams.
- Handle lease renewals and ensure compliance with subsidy programs.
- Manage security operations, incident reviews, and safety protocols.
- Ensure efficient maintenance schedules, timely work orders, and compliance with inspections.
- Collaborate with social services to support vulnerable tenants and ensure smooth unit turnover.
- Lead tenant engagement, resolving behavioral concerns and fostering positive relationships.
- Strengthen community ties, enhancing resources and reputation.
- Ensure building recertification compliance and manage critical data systems.
- Provide leadership and mentorship to teams, collaborating with senior management on operational improvements.
Rent Administrator
Breaking Ground
New York, USA
05.2020 - 01.2023
- Maintain accurate income and rent information in databases such as Real Page, SharePoint, Access HRA, LEAP (SCRIE & DRIE) portal, NYCHA (Section 8) portal, DTR Portal
- Prepare and submit weekly reports of tenants’ rent status, general rental arrears issues and coordinating payment plans for over 400 tenants to payroll
- Completing bookkeeping by tracking rent payments from tenants and submitting to payroll for processing
- Create and manage spreadsheets of payments, arrears, applications for grants, legal status, annual recertification
- Partner with social services, financial management, and entitlements specialist to follow up on invoices or grants from outside organizations and payments
- Generate, review, and track all subsidy and lease renewals, review legal and subsidy bills for accuracy
- Exceptional communication with all tenants, staff, and leadership team
- Provides excellent customer service support to all individuals including but not limited to individuals with special needs
Tenant Services Coordinator
Breaking Ground
New York, USA
11.2017 - 04.2020
- Manage all social and educational activities for tenants such as gardening, art class, music classes, financial management, cooking classes, physical education, trips, galas, banquets, and dinners
- Responsible for identifying all service deliveries and program needs for residents and staff
- Facilitator of tenant meetings, events, and providing tenants access to resources such as couponing, housing supplies, health supplies
- Responsible for developing and coordinating program initiatives including managing petty cash
Education
High School Diploma -
Ecole Secondaire Mont-Bleu
06.2008
B.A. - Undeclared Health
Borough of Manhattan Community College
Skills
- Problem-Solving
- Communication
- Time Management
- Leadership & Empathy
- Organization & Attention to Detai
Certification
LIHTC certified
References
Available Upon request
Outreachactivities
- Music coordinator and Youth outreach coordinator at religious organization
- Creator of community service events such as fundraisers, clothing drive for orphanages in Haiti and in Ghana health fairs, protests, Hope Count
Affiliations
- Background vocalist
- Teach vocal lessons
- Make music arrangements
- Event Planner
Languages
English
Full Professional
French
Full Professional
Creole
Full Professional
Timeline
Assistant Director
Breaking Ground
01.2023 - Current
Rent Administrator
Breaking Ground
05.2020 - 01.2023
Tenant Services Coordinator
Breaking Ground
11.2017 - 04.2020
LIHTC certified
High School Diploma -
Ecole Secondaire Mont-Bleu
B.A. - Undeclared Health
Borough of Manhattan Community College
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