Summary
Overview
Work History
Education
Skills
Timeline
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Rose Evans

Seattle,WA

Summary

Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.

Overview

5
5
years of professional experience

Work History

Provider Support Specialist

Mindful therapy group
04.2024 - Current
  • Provided administrative and operational support to independent mental healthcare providers, enabling them to focus on clinical care.
  • Managed lead generation, marketing efforts, billing, and payment collection from patients and insurers.
  • Acted as a liaison between providers, patients, and insurance networks to address inquiries and resolve issues.
  • Facilitated claims processing and assisted with provider network participation to ensure smooth operations.
  • Played a key role in streamlining business functions in a business-to-business support capacity.

Billing support specialist

Mindful therapy group
12.2024 - 01.2025
  • Supported with new years benefits
  • Verified client insurance information and eligibility to support accurate billing
  • Making sure providers were in network with certain insurances
  • Processed incoming payments and managed account reconciliations
  • Provided responsive customer service support to clients and providers regarding billing inquiries
  • Collaborated closely with the billing department to resolve discrepancies and optimize workflow
  • Maintained confidentiality and compliance with HIPAA regulations and billing standards

Deli Worker/Barista

Market Time Foods
01.2021 - 08.2022
  • Greeted and took accurate orders for high-volume deli and coffee shop, managed cash register
  • Created custom beverages and food items, as well as food and beverage items in accordance with menu in a timely fashion

Program Intern

Microsoft Corporation
06.2022 - 09.2022
  • Collaborated with cross-functional teams on internal tools that supported operational efficiency
  • Participated in weekly mentorship sessions, workshops, and networking events
  • Researched and analyzed internal processes, recommending improvements to support program goals
  • Presented project outcomes to Microsoft stakeholders during final intern showcase

Cashier

Market Time Foods
01.2021 - 08.2022
  • Greeted and rang up customers for a heavy-volume specialty grocery store in Central Seattle
  • Maintained the till, counted cash, and managed till procedures based on company requirements and policies
  • Answered customer questions and inquiries, provided excellent customer service while maintaining a friendly and positive attitude
  • Designed store displays, maintained tidy appearance of shelves, and restocked retail items

In Store Shopper

Whole Foods
09.2022 - 02.2023
  • Fulfilled Online Grocery Orders: Accurately selected, packed, and staged customer orders using company systems and quality standards to ensure fresh, timely, and correct fulfillment.
  • Assisted With Curbside Pickup: Safely and efficiently loaded groceries into customers' vehicles while maintaining a friendly and professional demeanor.
  • Provided Customer Support: Helped customers in-store with questions or concerns, delivering prompt and courteous service to enhance their shopping experience.
  • Maintained Inventory Awareness: Noted product availability and substitutions, communicating effectively with team members to ensure smooth order processing.
  • Collaborated With Team Members: Worked closely with other in-store shoppers and staff to meet daily goals and maintain store standards.

creative central media producer

University of Oregon
01.2023 - 07.2023
  • Developed original content concepts tailored for social media platforms to engage student and community audiences
  • Trained peers and team members on proper usage of professional film and audio equipment
  • Operated the customer service desk, assisting with equipment check-outs and troubleshooting technical issues
  • Filmed and edited promotional and documentary-style video content for university media channels
  • Produced high-quality audio and video materials for campus-wide campaigns and storytelling projects

Retail Representative

Champ sports
08.2020 - 12.2020
  • Greeted customers and provided customer service in athletic retail store in Seattle shopping center
  • Rang up customers, provided product information, answered questions, located products, and ensured a high-quality shopping experience for customers

Education

University of Oregon

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University of WA

AA Degree - business

Seattle Central College

Skills

  • Communication, flexibility, teamwork, and leadership
  • Organization and creativity, adept at using new technologies
  • Excellent time-management skills, hard work, motivation, and perseverance
  • Customer relationship management
  • Time management
  • Enjoy meeting new people, helping others, and developing relationships
  • Flexible and adaptable
  • Excellent communication
  • Computer skills
  • Supportive feedback delivery
  • Active listening
  • Strategic planning
  • Relationship building

Timeline

Billing support specialist

Mindful therapy group
12.2024 - 01.2025

Provider Support Specialist

Mindful therapy group
04.2024 - Current

creative central media producer

University of Oregon
01.2023 - 07.2023

In Store Shopper

Whole Foods
09.2022 - 02.2023

Program Intern

Microsoft Corporation
06.2022 - 09.2022

Deli Worker/Barista

Market Time Foods
01.2021 - 08.2022

Cashier

Market Time Foods
01.2021 - 08.2022

Retail Representative

Champ sports
08.2020 - 12.2020

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University of WA

University of Oregon

AA Degree - business

Seattle Central College

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Rose Evans