Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline

Rosie Falkner

Bartlett,TN

Summary

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 13 years of experience to new professional challenges with growth-oriented organization.

Overview

13
13
years of professional experience
3
3
Certification

Work History

Program Director

PATCH INC
10.2016 - Current
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Cultivated a culture of respect, dignity, and inclusivity throughout the residential community.
  • Launched efforts towards sustainable practices within the facility, reducing overall environmental impact while maintaining high-quality service delivery.
  • Provide mental health and relapse prevention service for Tennessee Department of Mental Health and Substance abuse, Jericho Liaison, Mental Health Court and Criminal Liaison Court.
  • Streamlined processes within the residential program, resulting in improved efficiency and a more cohesive team approach.
  • Maintained a safe living environment for all residents through consistent adherence to health and safety regulations.
  • Ensured successful regulatory compliance by monitoring policies and procedures in alignment with industry standards.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Increased resident satisfaction through effective communication and timely response to concerns or issues raised.

Director Support Professional

Midsouth Supportive Living
05.2012 - 09.2016
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • provided transportation to and from all schedule appointments.

Education

No Degree - Bachelor of Science in Criminal Justice ADMIN

University of Phoenix, Tempe, AZ

prepares me for law enforcement, teaching, private security, and research. Administration of criminal Justice means performance of activities: Detection, apprehension, detention,pretrial release, post-trail release, prosecution, adjudication correctional supervision, or rehabilitation of accused persons or criminal offenders.


Left University of Phoenix with a 63 credits and GPA 2.97. currently getting ready to re-enroll to finish up my degree.

Skills

  • Effective leader
  • Administration knowledge
  • Program Leadership
  • Staff Development
  • Organizational Leadership
  • Strategic leadership
  • Personnel Supervision
  • Customer service experience
  • Group and individual instruction
  • Innovation and Creativity
  • Budget Administration
  • Budget coordination
  • Financial Management
  • Problem-Solving
  • Critical Thinking
  • Dependability and Cooperation
  • Performance Management

Accomplishments

  • Supervised team of 7 staff members.
  • Documented and resolved 50 which led to positive results .

Certification

  • Certified peer recover specialist
  • Tennessee Department of Mental Health and Substance abuse

civil Rights Completion.

  • The Tennessee Department of Mental Health and Substance Abuse Services Certificate of Attendance for Co-occurring Disorders Training for Treatment Providers:


Additional Information

  • I I have passion for providing services for our Mental Health and Substance abuse communities.
  • I have excellent listening, communication and interpersonal skills.
  • Personal knowledge of recovery for 26 years
  • Patience and persistence and empathy.

and approachability


Timeline

Program Director - PATCH INC
10.2016 - Current
Director Support Professional - Midsouth Supportive Living
05.2012 - 09.2016
University of Phoenix - No Degree, Bachelor of Science in Criminal Justice ADMIN

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Rosie Falkner