Rose Fedt
Renner,SD
Summary
Experienced Operations Manager with a proven ability to optimize business processes, enhance efficiency, and drive profitability in clinical, hospital, and nursing home settings. Results-oriented leader adept at streamlining operations, reducing costs, and improving productivity. Skilled in team leadership, process improvement, and budget management. Committed to delivering top-tier performance and exceeding organizational goals while fostering a culture of teamwork and continuous improvement. Seeking to leverage skills and experience to drive operational excellence and contribute to the success of a dynamic organization. Expertise includes healthcare management, insurance reimbursement, and revenue cycle management.
Overview
25
25
years of professional experience
Work History
Business Office Manager
Center for Family Medicine
08.2022 - Current
- Coordinated medical billing processes, including coding, claims and follow-up on denied claims
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured compliance with insurance regulations and maintained accurate patient billing records
- Improved patient satisfaction through effective communication and problem resolution
- Managed patient appointment scheduling, ensuring efficient and timely access to healthcare services
- Manage the Business Office financial operations, including budgeting, revenue tracking
- Oversee accounts receivable, ensuring timely payments and collections
- Implement cost-saving measures, resulting in reduced operational expenses
- Keep updated on healthcare regulations, HIPAA, and other compliance standards
- Implemented and maintained policies and procedures to ensure clinic compliance with legal requirements
- Implemented electronic health record (EHR) systems and ensured staff proficiency in their use
- Leverage technology to streamline administrative processes, improving overall efficiency
- Prepared and presented financial and operational reports monthly
- Analize clinic data to identify trends and opportunities for improvement
- Collaborate with physicians, nurses and other healthcare professionals and departments to ensure seamless patient care
- Facilitate communication between clinical and administrative teams
- Clearly communicate goals, expectations, and overall vision for the team
- Provide guidance on how to achieve objectives and ensure that staff understand their roles
- Address and resolve issues or obstacles that may hinder the team’s progress
- Manage the team and team building
- Foster a sense of unity and collaboration among team members
- Organize team-building activities and initiatives to strengthen relationships
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
Mortgage Loan Officer NMLS# 2015393
Keystone Mortgage/Flanagan State Bank
07.2020 - 08.2022
- Customer Consultation, Loan Application, Credit Analysis, Document Collection, Loan Structuring, Sales and Marketing, Communication, Goal achievement, Regulatory Compliance
- Managed multiple loans at one time with 30 calls per day out and inbound, many faxes and emails.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Explained different types of loans pertaining to client situations.
- Checked loan documents for accuracy prior to closing.
Denial Prevention/Claims Analyst
Avera Health
05.2019 - 07.2020
- Review and Verification, Regulatory Compliance, Documentation Management, Preventative Measures for denials, Training and Education, Technology and Automations, Monitoring and Reporting, Root cause analysis, Appeals and Resubmissions, Customer Service, Communication, Process Improvement
- Managed 40-50 calls per day and reviewed approximately 50-60 accounts depending on the review needed.
- Analysis accounts receivable reports monthly to uncover trends in billing errors or denial codes
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
- Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
Human Resource Consultant
LifeScape
07.2017 - 05.2019
- Provide human resources support to a workforce of 200 employees and promote employee relations
- Ensure 100% compliance with employment law issues including workers compensations, FMLA, HIPAA, and EEOC
- Work with staff and work comp carrier to resolve claims
- Devise new policies and procedures to improve employee performance while simultaneously achieving business goals
- Improved operations and employee relations by analyzing and interpreting data and making recommendations in line with business objectives
- Mitigate risk by uncovering gaps in legal compliance and implementing new policies
- Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Led conflict resolution efforts between employees, fostering improved working relationships among staff members.
General Manager
My Place Hotel
03.2015 - 08.2017
- Hotel management involves overseeing the day-to-day operations of a hotel or hospitality establishment to ensure it runs smoothly, efficiently, and provides a positive experience for guests
- Recruited to provide project management for new hotel launch including managing contractors and subcontractors
- Drove business growth including brand recognition, foot traffic and sales by implementing new marketing programs and general business solutions
- Established a high occupancy rate of 94% within short order after opening by following marketing plan and training staff on customer service and hotel policies
- Maintained a 9.7% customer satisfaction rating on Expedia and 8.6% satisfaction on Hotels.com
- Earned three awards for My Place Hotel, Hotel of the Year in 2016 and both awards for quality and customer service
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Director Human Resources/Business Office Manager
United Living Community
03.2012 - 08.2015
- Managed the billing and collections process in the Business Office
- Managed many billing calls in a day along with calls to payers on claims.
- Managed Resident trust funds.
- Managed 20 or more employee and staff meetings along with other administration meetings
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Director Revenue/Client Services
eProvider Solutions
07.2010 - 07.2012
- Sales and Marketing of new and existing patients
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director Business Office
Brookings Health Systems
09.1999 - 04.2010
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Education
Bachelor of Arts Degree - Healthcare Administration Management
Bellevue University
Bellevue, NEAssociate degree - Business Administration
Southeast Technical Institute
Sioux Falls, SD05.2011
Skills
- Team Leadership
- Communication
- Healthcare Management
- Revenue Cycle Management
- Business operations management
- Contract negotiations
- Physician and Payer Credentialing
Educationcertifications
- Coursework towards Bachelor of Arts Degree, Healthcare Administration Management, Bellevue University, Bellevue, NE, Not completed
- Associate degree, Business Administration, Southeast Technical Institute
- Previous Licensed insurance agent
Languages
English
Full Professional
Interests
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Woodworking
- Music
- Team Sports
- Interior Design
- Crafting and DIY Projects
- Gardening
- Camping
- Road Trips
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursQuote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Software
ECW
MEDITECH
Microsoft office
Outlook
Timeline
Business Office Manager
Center for Family Medicine
08.2022 - Current
Mortgage Loan Officer NMLS# 2015393
Keystone Mortgage/Flanagan State Bank
07.2020 - 08.2022
Denial Prevention/Claims Analyst
Avera Health
05.2019 - 07.2020
Human Resource Consultant
LifeScape
07.2017 - 05.2019
General Manager
My Place Hotel
03.2015 - 08.2017
Director Human Resources/Business Office Manager
United Living Community
03.2012 - 08.2015
Director Revenue/Client Services
eProvider Solutions
07.2010 - 07.2012
Director Business Office
Brookings Health Systems
09.1999 - 04.2010
Bachelor of Arts Degree - Healthcare Administration Management
Bellevue University
Associate degree - Business Administration
Southeast Technical Institute
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