Rose Felka
1310 Marion Street ,NC
Summary
Compassionate Direct Support Professional at Chime Va, skilled in behavior redirection and time management. Enhanced clients' quality of life through dedicated support and crisis intervention, fostering a safe environment. Documented progress meticulously, ensuring effective communication with the interdisciplinary team to address client needs and promote wellness.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Chime Va
07.2016 - 08.2024
- Ensured cleanliness, safety, and organization in patient areas.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Mail Clerk
Post Office Mail Clerk
04.2006 - 03.2015
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Checked parcels were securely sealed to eliminate losses.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
Direct Support Professional
Rha
08.2008 - 03.2011
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Education
BS In Homeland Security -
Strayer University
Greensboro, NCSkills
- Time management
- First aid and safety
- Behavior redirection
Client support
Timeline
Direct Support Professional
Chime Va
07.2016 - 08.2024
Direct Support Professional
Rha
08.2008 - 03.2011
Mail Clerk
Post Office Mail Clerk
04.2006 - 03.2015
BS In Homeland Security -
Strayer University
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