Rose Ferrucci

Mid Hudson Valley Staff Co

Poughkeepsie

08.1975 - 11.2024

Answer phones
Schedule appointments
Obtain prior authorization from insurance companies
Take messages
Order supplies
Open mail
Correspondence at the direction of physician
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Monitored inventory levels and placed orders when needed.
Implemented and maintained company protocols to facilitate smooth daily activities.
Ordered supplies and equipment to maintain adequate inventory levels.
Reviewed completed work to verify consistency, quality, and conformance.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Reviewed files and records to obtain information and respond to requests.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Responded to customer inquiries via phone or email in a professional manner.
Delegated work to staff, setting priorities and goals.
Managed office inventory and placed new supply orders.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided training to new hires on office policies and procedures.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Resolved customer inquiries and complaints requiring management-level escalation.