Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Rose Gardy

Rose Gardy

Elizabeth,NJ

Summary

Dynamic customer service professional with a proven track record at Forman Mills, excelling in conflict resolution and employee training. Recognized for enhancing customer satisfaction and loyalty through effective communication and cash handling expertise. Committed to fostering team collaboration and delivering exceptional service in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Attendant

OTG Management Inc
Newark, NJ
07.2023 - Current
  • Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
  • Collaborated with team members to improve overall service efficiency and achieve shared goals.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Provided exceptional customer support by addressing needs quickly and professionally.
  • Offered water, soft drinks, alcoholic beverages, and appetizers once customers were seated and comfortable.
  • Trained and coached newly hired team members in restocking items and delivering good service to customers.
  • Trained new employees on company protocols, contributing to a consistently high-quality workforce.
  • Offered and made dessert recommendations and upsold after-dinner drinks.
  • Answered guests' questions about menu items and helped make selections.
  • Greeted customers and offered preferred seating if available.
  • Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
  • Communicated clearly with cooking staff, confirmed orders and answered questions.
  • Asked customers for confirmation of meal satisfaction.

Cashier

OTG Management Inc.
Newark, NJ
07.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Customer Service Representative

Forman Mills
Elizabeth, NJ
07.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Forman Mills
Elizabeth, NJ
07.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Front End Manager

Forman Mills
Elizabeth, NJ
07.2022 - 07.2023
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

N/A - Human Resources Management

University of Phoenix, Arizona City, AZ

Skills

  • Employee training
  • Payroll administration
  • Recruitment strategies
  • Conflict resolution
  • Customer service
  • Team collaboration
  • Cash handling expertise
  • Punctual and reliable
  • Operating cash register
  • Patience and empathy
  • Customer service and assistance
  • Cash handling

Certification

Great customer services certified

Languages

English
Full Professional
French
Full Professional
Creole
Full Professional

Timeline

Service Attendant - OTG Management Inc
07.2023 - Current
Cashier - OTG Management Inc.
07.2023 - Current
Customer Service Representative - Forman Mills
07.2022 - 07.2023
Cashier - Forman Mills
07.2022 - 07.2023
Front End Manager - Forman Mills
07.2022 - 07.2023

Great customer services certified

University of Phoenix - N/A, Human Resources Management
Rose Gardy