Rose Gardy

Work History

OTG Management Inc

Newark, NJ

07.2023 - Current

Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
Collaborated with team members to improve overall service efficiency and achieve shared goals.
Explained food preparation methods to patrons with allergies and gluten intolerances.
Supervised daily operations, ensuring adherence to company policies and procedures.
Provided exceptional customer support by addressing needs quickly and professionally.
Offered water, soft drinks, alcoholic beverages, and appetizers once customers were seated and comfortable.
Trained and coached newly hired team members in restocking items and delivering good service to customers.
Trained new employees on company protocols, contributing to a consistently high-quality workforce.
Offered and made dessert recommendations and upsold after-dinner drinks.
Answered guests' questions about menu items and helped make selections.
Greeted customers and offered preferred seating if available.
Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
Communicated clearly with cooking staff, confirmed orders and answered questions.
Asked customers for confirmation of meal satisfaction.

OTG Management Inc.

Newark, NJ

07.2023 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.

Forman Mills

Elizabeth, NJ

07.2022 - 07.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Forman Mills

Elizabeth, NJ

07.2022 - 07.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Forman Mills

Elizabeth, NJ

07.2022 - 07.2023

Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Oversaw cashier operations, bookkeeping, and security.
Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.