Summary
Overview
Work History
Education
Skills
Timeline
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Rose Gjonaj

Pleasantville,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard-working, dedicated, and people-oriented professional in search of a position that allows me to apply my skills and
knowledge.

Overview

24
24
years of professional experience

Work History

Executive Assistant

Center For Educational Innovation
New York, NY
04.2023 - Current
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Obtained signatures for financial documents and internal and external invoices.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.

Technical Assistant

Syncgrades
New York, NY
09.2022 - 04.2023
  • Supported department efforts to develop and maintain systems.
  • Gathered, organized and validated or entered data to support administrative services.
  • Maintained records and data by entering into databases, developing tracking systems and setting up files.
  • Devised documents, spreadsheets or presentation materials to foster administrative support.
  • Liaised with cross-functional teams to deliver highest-quality services to customers.
  • Coordinated support to facilitate general office operations.
  • Answered phones and routed voicemails to respective employees.
  • Acted as technical resource for internal and external customers by answering inquiries and coordinating responses.

Customer Service Associate

Wakefern
Pleasantville, NY
10.2021 - 08.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Followed policies and procedures to meet or exceed established performance requirements.

Office Manager

Rosenthal JCC
Pleasantville, NY
09.2000 - 10.2004
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Managed office inventory and placed new supply orders.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.

Education

Bachelor of Arts - Sociology and Political Science

Manhattanville College
Purchase, NY
05.2000

Skills

  • Customer Support
  • MS Office proficiency
  • Inbound and Outbound Calling
  • Bilingual Albanian and English
  • Customer relations
  • High-energy attitude
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Excel Spreadsheets
  • Administrative Support Specialist
  • Mail Management
  • Meeting Planning
  • Executive Schedule Management
  • Meeting Agenda Preparation
  • Meeting Minutes
  • Correspondence and Memos

Timeline

Executive Assistant

Center For Educational Innovation
04.2023 - Current

Technical Assistant

Syncgrades
09.2022 - 04.2023

Customer Service Associate

Wakefern
10.2021 - 08.2022

Office Manager

Rosenthal JCC
09.2000 - 10.2004

Bachelor of Arts - Sociology and Political Science

Manhattanville College

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Rose Gjonaj