Summary
Overview
Work History
Education
Skills
Timeline
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Rose Gordner

Benton,PA

Summary

Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, Excellent time management and problem-solving skills. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.Skilled in working under pressure and adapting to new situations and challenges.

Overview

7
7
years of professional experience

Work History

AARP Participant (training Program)

Aarp Scsep
01.2020 - 01.2023

Trained on Excel through Udemy

Penn Foster for medical program (18 months)



Customer Service Representative

SYKES (TMG) Medicaid Program For Illinois
10.2015 - 10.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting medical appointments, transportation, pre-authorizations,resolving billing issues.
  • Answered average of 85-95 calls, per day, addressing customer inquiries, solving problems and providing product information.


  • Addressed customer concerns, demonstrating empathy and resolving problems swiftly.

Education

No Degree - Pre-Medicine

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA

Skills

  • Multitasking Abilities
  • Excellent Communication
  • Problem-Solving
  • Active Listening
  • Self-Motivated

Timeline

AARP Participant (training Program)

Aarp Scsep
01.2020 - 01.2023

Customer Service Representative

SYKES (TMG) Medicaid Program For Illinois
10.2015 - 10.2018

No Degree - Pre-Medicine

East Stroudsburg University of Pennsylvania

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Rose Gordner