Cynthia Graham
Mapleton,UT
Summary
Dedicated and detail-oriented professional with a robust background in federal service, including positions as a Postal Clerk, culminating in my current role as an IRS Enrolled Agent. Proven track record in managing critical operations, ensuring regulatory compliance, and providing exceptional public service with customers of all backgrounds and cultures. Seeking to leverage my expertise in data analysis and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enrolled Agent
Tax Hawk
Provo, UT
10.2021 - Current
- Provided tax preparation services for individuals.
- Prepared federal and state income tax returns for clients.
- Explained laws related to taxation to clients so they understood how it would affect them.
- Developed strategies for minimizing future taxes owed by clients based on their individual circumstances.
- Advised clients on the best methods to reduce their taxes in accordance with current regulations.
Postal Clerk
United State Postal Service
Provo, UT
11.2015 - 01.2020
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
- Maintained financial records, including budgets, expenditures, and income.
- Performed daily opening and closing procedures of the post office.
- Provided customer service to patrons of the post office.
Education
Maple Mountain High School
Spanish Fork, UT05-2015
Bachelor of Science -
Utah Valley University
Orem, UTSkills
- Bookkeeping knowledge
- Records Management
- Customer-Oriented
- Retail Sales
- Customer service excellence
- Technical Troubleshooting
Certification
- Special Enrollment Examination (SEE)
Timeline
Enrolled Agent
Tax Hawk
10.2021 - Current
Postal Clerk
United State Postal Service
11.2015 - 01.2020
Maple Mountain High School
Bachelor of Science -
Utah Valley University
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