Rose Guerrero
Centennial,WY
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
ENT Specialists Of The Rockies
Denver, CO
08.2019 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Set up office, audio and office procedure appointments with customers.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Scheduled procedures, surgeries and doctor appointments for average of 100 patients per daily.
Front Desk Receptionist
Dermatology Associates
Lone Tree, CO
06.2016 - 08.2019
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Shift Lead
Walgreens
Denver, CO
06.2014 - 06.2016
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Skills
- Medical Terminology
- Effective Multitasking
- Data Entry
- Confidentiality Requirements
- Schedule Management
- Telephone Etiquette
- Customer Support
- Program Organization
- Teamwork and Collaboration
Timeline
Scheduling Coordinator
ENT Specialists Of The Rockies
08.2019 - Current
Front Desk Receptionist
Dermatology Associates
06.2016 - 08.2019
Shift Lead
Walgreens
06.2014 - 06.2016
Similar Profiles
Heather HartHeather Hart
Licensed Hearing Instrument Specialist at Southern ENT SpecialistsLicensed Hearing Instrument Specialist at Southern ENT Specialists
Zainab HameedZainab Hameed
Medical Assistant at Advanced ENT SpecialistsMedical Assistant at Advanced ENT Specialists
Nicole L. DickenNicole L. Dicken
Allergy Department Manager at ENT & Allergy SpecialistsAllergy Department Manager at ENT & Allergy Specialists
Laura SmithLaura Smith
Scuba Diving Instructor at Blue Angel Dive And Scuba SchoolScuba Diving Instructor at Blue Angel Dive And Scuba School
Alex LeoAlex Leo
EMT-Intermediate at Castle Rock Ambulance ServiceEMT-Intermediate at Castle Rock Ambulance Service