Rose Harris
Lafayette,LA
Summary
A seasoned leader at Acadiana Kitchen and Bar, I excelled in staff management and operations, enhancing team performance and customer satisfaction. My proactive approach in inventory control and staff development, coupled with a knack for fostering a collaborative work environment, significantly contributed to the establishment's success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Acadiana Kitchen and Bar
11.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Trained new staff members, equipping them with skills needed for success in their roles.
Kitchen Manager
Acadiana Kitchen and Bar
07.2020 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Bartender
Acadiana Kitchen and Bar
11.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Line Cook
Acadiana Kitchen and Bar
09.2019 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
High School Diploma -
Northside Excel Academy
San Antonio11.2004
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Employee Scheduling
- Customer Service
- Staff hiring
- Staff training/development
- Delegating Work
- Cleaning and Organization
- Contamination Control
- Food Spoilage Prevention
- Food Preparation
- Cash Register Operation
- Food and Beverage Management
- Alcohol Ordering
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
- Identification Verification
- Energetic and Outgoing
- Responsible Serving
- Engaging Customers
- Servsafe Certified
- Food Item Purchasing
- Safe Food Handling
- Health Code Compliance
Certification
Serv Safe Food Service Manager
Louisiana Bar Card
Timeline
Assistant General Manager
Acadiana Kitchen and Bar
11.2022 - Current
Kitchen Manager
Acadiana Kitchen and Bar
07.2020 - Current
Bartender
Acadiana Kitchen and Bar
11.2019 - Current
Line Cook
Acadiana Kitchen and Bar
09.2019 - Current
High School Diploma -
Northside Excel Academy
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