Parts Sales/Customer Service Representative EVI/TLC Tri State Laundry Companies
05.2007 - 10.2023
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Met customer call guidelines for service levels, handle time and productivity.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Sought ways to improve processes and services provided.
Processed customer service orders promptly to increase customer satisfaction.
Answered constant flow of customer calls with minimal wait times.
Promptly responded to inquiries and requests from prospective customers.
Assisted customers in placing online orders, improving overall user experience.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Updated account information to maintain customer records.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled customer inquiries and suggestions courteously and professionally.
Managed timely and effective replacement of damaged or missing products.
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