Rose Hayes
Waycross,GA
Summary
Overview
16
16
years of professional experience
Work History
Parts Sales/Customer Service Representative
EVI/TLC Tri State Laundry Companies
05.2007 - 10.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted customers in placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Updated account information to maintain customer records.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Ware County High School
Waycross, GA06.1974
Skills
- Product and service knowledge
- Shipping and Logistics
- Order Processing
- Call Management
- Understanding Customer Needs
- Multi-line phone talent
- Call Documentation
- Professional telephone demeanor
- Customer Service
- Follow-up skills
- Complaint resolution
- Client Relations
- Relationship Building
- Clerical Support
- Administrative and Office Support
Timeline
Parts Sales/Customer Service Representative
EVI/TLC Tri State Laundry Companies
05.2007 - 10.2023
High School Diploma -
Ware County High School
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