ROSE HEAD

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments.
• Collected deposits, fees, and co-payments.
• Completed data entry and filing to keep records updated.
• Trained new team members on company procedures, customer service and issue resolution.
• Resolved customer problems and complaints.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Verified eligibility and compliance with authorization requirements for service providers.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Fielded telephone inquiries on authorization details from plan members and medical staff.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Processed patients lacking coverage for planned procedures.

Repair Office Machinery in Customers Offices.

Maintain and Track Inventory of parts, orders, machines on repair, delivery of repaired machines.

Maintain and Track Mileage.

Keep updated and Certified on Machine Repairs and Specifications.

Educate and Train Customer base on New and Old Machine.

Repair Fax Machines and Printers

Scheduled Route for Daily Service calls.

Maintained Good Customer Relations

Sale Maintaince contracts, Collect payments and schedule routine maintaince.