Rose Helmer

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Entered patient demographic and insurance data into electronic medical record system.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Provided excellent customer service to patients and medical staff.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Managed patient inquiries through phone, email, and in-person communications, providing exceptional customer service.
• Monitored appointment schedules and adjusted for cancellations or no-shows to maximize clinic productivity.
• Verified insurance eligibility and coverage for patients.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Took copayments and compiled daily financial records.
• Answered incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.
• Trained new staff on filing, phone etiquette and other office duties.

Scheduling, answering multi phone lines, filing, billing and coding and helping the staff when needed. Verify and precertification for test and procedures.

• Facilitated patient check-in processes, ensuring accurate data entry and efficient appointment scheduling.
• Trained new staff on operational procedures and customer service protocols, enhancing team performance.
• Collaborated with billing departments to resolve insurance claims issues, improving overall revenue cycle efficiency.