Rose Hernandez
Carlsbad,NM
Summary
Seasoned credit union employee familiar with evaluating paperwork to evaluate accuracy and integrity of information. Conscientious about evaluating details, compiling data and producing justifiable recommendations. Desire to offer eleven years of experience and pursue new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Title Clerk
Eddy Federal Credit Union
01.2020 - 06.2023
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Created spreadsheets to keep track of missing documents to fulfill title work
- File titles once completed
Loan Processor
Eddy Federal Credit Union
01.2012 - 06.2023
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Processed loan applications and monitored progress from start to finish
- Scheduled appointments for signing and closing loans
- Answering phone calls and making phone calls
- Creating new loan files and filing away
- Faxing paperwork
- Setup weekly meeting for loan department
Front Desk Receptionist
Super 8 Hotel
04.2011 - 12.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Store Manager
Movie Gallery
05.2008 - 06.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Criminal Justice
New Mexico State University - Carlsbad
Carlsbad, NMSkills
- Special Requirements
- Verification
- Title Deeds
- Business Correspondence
- Administrative Duties
- Filing
- Spreadsheets
- Schedule Management
- Excel Spreadsheets
- Phone Call Answering
- Time Management
- Sending/Receiving Faxes
Timeline
Title Clerk
Eddy Federal Credit Union
01.2020 - 06.2023
Loan Processor
Eddy Federal Credit Union
01.2012 - 06.2023
Front Desk Receptionist
Super 8 Hotel
04.2011 - 12.2011
Store Manager
Movie Gallery
05.2008 - 06.2010
Criminal Justice
New Mexico State University - Carlsbad
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