To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
43
43
years of professional experience
Work History
Geriatric Caregiver
Mount Eagle Healthcare
01.2019 - 01.2024
Enhanced patient comfort by providing compassionate and attentive care to geriatric clients.
Improved client''s quality of life by assisting with daily living activities, such as bathing, dressing, and grooming.
Monitored vital signs and health conditions for early detection of any issues, resulting in timely medical intervention.
Promoted a safe and healthy environment by implementing fall prevention measures and maintaining cleanliness in the client''s living space.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to treatment plans.
Caregiver
Home Care Of The Triad
01.2018 - 01.2024
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Reservation Agent
U S Airways
01.2000 - 01.2004
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
Receptionist
Boulevard Animal Hos;ital
01.1999 - 09.2000
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Emergency Veterinary Technician
Forsyth Emergency Veterinary Hospital
01.1991 - 01.1999
Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
Enhanced clinic efficiency with thorough documentation of patient histories, treatments, and progress.
Assisted veterinarians in performing diagnostic tests for accurate diagnoses and treatment plans.
Increased client satisfaction by addressing concerns and answering questions regarding their pets'' health and treatment options.
Administered medications as prescribed by veterinarians for optimal patient recovery rates.
Monitored vital signs during anesthesia induction, surgery, and post-operative recovery periods for safe procedures.
Monitored vital signs of animals during surgical procedures and provided postoperative care.
Performed fecal examinations, urinalysis and bloodwork.
Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Assisted veterinarians with radiographs and ultrasounds.
EMT-Paramedic
Forsyth County Emergency Services
01.1981 - 01.1990
Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Administered CPR, oxygen and other life-saving medical treatments.
Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.