Summary
Overview
Work History
Education
Skills
Timeline
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Rose Iguado

Edmond,OK

Summary

Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

11
11
years of professional experience

Work History

Housekeeper

Edmond
04.2016 - 08.2022
  • Expanded customer portfolio from 1 to 20 houses within a single year
  • Hired and led a team of employees who managed the customer portfolio while attending CTRL+SHIFT Code School
  • Built a strong personal and professional relationship with clients which led to accelerated service referrals

Data Processing Rep

UPS AIR FREIGHT SERVICES
Chihuahua, MX
04.2012 - 12.2015
  • Acquired new clients through outbound calling and referrals
  • Upsold products and services to existing clients
  • Spot quote reports and data entries for inbound and outbound international shipments
  • Followed up on shipment status and tracking information to provide clients with excellent customer service
  • Held conference calls and remote meetings with many UPS locations
  • Participated in a 3-month National Spot Sales Project, placed second nationally and first place regionally.

Cashier Supervisor

Casino Caliente
Chihuahua, MX
01.2012 - 06.2013
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Analyzed data and profit and loss statements to compose store budget.

Education

4 Month Course

CTRL-SHIFT CODING SCHOOL
Oklahoma
02.2020

Business Administration

University of Chihuahua
Chihuahua, MX
07.2002

Skills

  • Portfolio webpage (Roseiguadogithubio)
  • Strategies in administration (bootcamp class)
  • Customer Service (bootcamp class and work experience)
  • Accounting (gained experience as an Accounting assistant job)

Timeline

Housekeeper

04.2016 - 08.2022

Data Processing Rep

UPS AIR FREIGHT SERVICES
04.2012 - 12.2015

Cashier Supervisor

Casino Caliente
01.2012 - 06.2013

4 Month Course

CTRL-SHIFT CODING SCHOOL

Business Administration

University of Chihuahua

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Rose Iguado