Hi, I’m
Rose Irani
Little Canada,MN
Summary
Accomplished Financial Relationship Banker with a proven track record at Huntington National Bank, specializing in relationship building and financial services. Expert in enhancing customer satisfaction and driving sales through effective communication and service-oriented approach. Demonstrated leadership in managing teams and projects, with a knack for multitasking and organizational excellence.
Overview
10
years of professional experience
Work History
Huntington National Bank
Financial Relationship Banker
05.2024 - Current
Job overview
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from colleagues, customers and partners.
- Accomplished multiple tasks within established timeframes.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Process loan applications efficiently
Huntington National Bank (formerly TCF)
Customer Experience Banker
02.2018 - 05.2024
Job overview
- Assisted customers with setting up or closing accounts.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Huntington National Bank
Service Operations Team Leader
02.2022 - 04.2022
Job overview
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Trained, coached and managed 5-person teams for 10 different branches.
- Provided oversight of risk management activities for assigned region to ensure service operations consistency and excellence through coaching, training, and communications.
- Participated in a wide variety of bank projects, representing the assigned region and overall branch strategy
Bodies World of Fitness
Gym Receptionist
12.2016 - 12.2017
Job overview
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Managed end of month salaries for personal trainers.
- Contributed to social media content creation, engaging gym community online.
Marshalls
Retail Associate
12.2014 - 05.2016
Job overview
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Roseville Area High Schools, Roseville
High School Diploma
06-2016
Skills
- Customer Service-oriented
- Relationship building and management
- Sales expertise
- Money handling
- Financial services
- Loans
- Team Leader
- Multitasking abilities
- Organizational skills
- Excellent communication
- Licensed NMLS
- Notary Public
Languages
Arabic
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Relationship Banker
Huntington National Bank
05.2024 - Current
Service Operations Team Leader
Huntington National Bank
02.2022 - 04.2022
Customer Experience Banker
Huntington National Bank (formerly TCF)
02.2018 - 05.2024
Gym Receptionist
Bodies World of Fitness
12.2016 - 12.2017
Retail Associate
Marshalls
12.2014 - 05.2016
Roseville Area High Schools
High School Diploma
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