Rose Isaac
Rantoul,IL
Summary
Dedicated customer service and caregiving professional with extensive experience at Addus Homecare. Demonstrates strong active listening skills and expertise in cash application, effectively enhancing client relationships and delivering high-quality care. Proven ability to efficiently manage multiple tasks while increasing client satisfaction across diverse environments.
Overview
30
30
years of professional experience
Work History
Home Care Aide
Addus Homecare
Champaign, IL
04.2014 - Current
- Assist seniors in their home with daily living
- Grocery shop
- Errands
- Transport to Dr's appointments
- Assist with showers & personal hygiene
- Clean
- Laundry
Customer Service Representative
Centauri Health Solutions
06.2021 - 03.2022
- Company Overview: Remote
- Inbound/Outbound Calls for members with medical assistance plans
- Prescreen members to see if they qualify for SSI, once eligibility has been determined, assist with filling out application & submitting to Social Security Administration
- Remote
Customer Service Representative WFH
The Connection
Rockford, IL
10.2020 - 06.2021
- Company Overview: Remote
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of the company and position
- Adhering to all company policies and procedures
- Remote
Customer Service Representative
ETeam/Genpact
Danville, IL
07.2019 - 04.2020
- Entered payments for vision health plan for employers providing vision insurance for their employees, processed bank reconciliations & bank transfers
Customer Service Representative
LiveOps
Danville, IL
06.2014 - 06.2019
- Independent agent
- Answered phone from infomercial calls
- Input information into the computer
- Transferred to live agents
Direct Support Staff
ResCare
Danville, IL
01.2014 - 08.2014
- Provided assistance to individuals living in group homes, such as:
- Cooking meals
- Cleaning the home
- Laundry
- Giving meds
- Getting them on & off the bus when going to work or school
Customer Service Representative/Cashier
Lowe's
Danville, IL
05.2013 - 01.2014
- Cashier
- Customer service
Data Entry Clerk
SelectRemedy
Danville, IL
12.2011 - 07.2012
- Prepped hard copy receipts for microfilm
- Entered information from receipts into a database
Customer Service Representative
AT&T Wireless
Rantoul, IL
09.2005 - 03.2010
- Answered calls
- Added/deleted features to accounts
- Troubleshooting
- Billing inquiries
- Upsale
Customer Service Representative
Commercial News
Danville, IL
09.1996 - 08.2005
- Answered phones
- Input starts & stops into computer
- Process payments
- Handle all inquiries over phone & in person
- Dispatched missed papers
Secretary II
United Samaritans Hospital
Danville, IL
08.1995 - 09.1996
- Gathered information from hard copy & microfilm medical records
- Input into a database
Education
Associate - Medical Office Personnel
Danville Area Community College
Danville, IL12-1995
Skills
- Cash application
- Home Care
- Medical Records
- Caregiving
- Cleaning experience
- Laundry
- Meal preparation
- Senior care
- Light housekeeping
- Bedside care
- Patient lifting techniques
- Customer service
- Call handling
- Remote communication
- Active listening
- Time management
- Verbal and written communication
- Positive and professional
Accomplishments
- Food and Sanitation Certified
Timeline
Customer Service Representative
Centauri Health Solutions
06.2021 - 03.2022
Customer Service Representative WFH
The Connection
10.2020 - 06.2021
Customer Service Representative
ETeam/Genpact
07.2019 - 04.2020
Customer Service Representative
LiveOps
06.2014 - 06.2019
Home Care Aide
Addus Homecare
04.2014 - Current
Direct Support Staff
ResCare
01.2014 - 08.2014
Customer Service Representative/Cashier
Lowe's
05.2013 - 01.2014
Data Entry Clerk
SelectRemedy
12.2011 - 07.2012
Customer Service Representative
AT&T Wireless
09.2005 - 03.2010
Customer Service Representative
Commercial News
09.1996 - 08.2005
Secretary II
United Samaritans Hospital
08.1995 - 09.1996
Associate - Medical Office Personnel
Danville Area Community College
Similar Profiles
Valerie PatriziValerie Patrizi
Home Health Aide at Addus HomecareHome Health Aide at Addus Homecare
Terri StewartTerri Stewart
Personal Assistant at Addus HomeCarePersonal Assistant at Addus HomeCare
Marielena TorresMarielena Torres
Care Giver at Addus HomecareCare Giver at Addus Homecare