Rose Jackson

A billing specialist with tenured work experience. Specializing in customer service, accounts receivable and account reconciliation. Skilled at identifying opportunities to enhance billing procedures and create payment plans to reduce account delinquencies.

Experienced in scheduling appointments, coordinating care with specialists. Adept at Insurance billing, payments and appeals.

• Managed accounts receivable and payable processes to ensure accurate reporting of financial transactions.
• Ensured compliance with all relevant accounting principles when preparing financial statements.
• Verified patient insurance coverage and eligibility for dental services.
• Created and maintained accurate electronic records of all insurance claims and payments.
• Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
• Resolved any discrepancies between patient billing statements and insurance reimbursements.
• Processed requests for pre-authorization of treatments from providers on behalf of patients.
• Assisted patients in understanding their benefits packages, including co-payments, deductibles.
• Analyzed trends in denied claims or other problems that might indicate a need for policy changes or additional training.
• Tracked overdue payments from insurance companies to ensure prompt reimbursement.
• Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
• Handled correspondence with insurers related to claim denials or other issues that arose during processing.

• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Resolved customer complaints in a timely manner.
• Analyzed financial data to identify areas of improvement.
• Maintained accurate records of employee performance reviews.
• Identified opportunities for cost savings through waste reduction initiatives.
• Prepared monthly reports on sales figures, expenses, profits.
• Monitored employee performance and identified performance gaps for corrective action.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Updated and maintained store signage and displays.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.

• Monitored staff performance to ensure quality standards were met.
• Assigned tasks to team members based on their strengths and skill sets.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of daily transactions and deposits.
• Communicated clearly with employees regarding job duties, expectations, and policies.
• Investigated accidents or incidents occurring during shift hours.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Provided feedback to employees regarding their performance in order to improve productivity.