Rose Japczyk
Beaver Dam,KY
Summary
Dynamic operations liaison with a proven track record at Black Pearl Home Care, enhancing service consistency and fostering collaborative teamwork. Skilled in logistics management and operational efficiency, I excel in resolving client inquiries and optimizing resource allocation, ensuring high-quality service delivery and strong stakeholder relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Liasion
Black Pearl Home Care
09.2025 - Current
- Coordinated communication between clients and caregivers to ensure service consistency.
- Assisted in scheduling caregiver shifts based on client needs and availability.
- Supported onboarding processes for new staff, enhancing team integration.
- Monitored service quality through feedback collection and addressed concerns promptly.
- Resolved client inquiries effectively, fostering strong relationships with stakeholders.
- Served as a key point of contact for interdepartmental communication, fostering a collaborative work environment.
- Coordinated schedules and resources to maximize team availability for critical projects.
Lead Custodian
Ohio County Board Of Education
11.2015 - 09.2025
- Supervised daily cleaning operations for classrooms, hallways, and restrooms to maintain hygienic standards.
- Trained and mentored custodial staff on best practices and effective cleaning techniques.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections of facilities to ensure compliance with safety regulations and cleanliness standards.
- Collaborated with school administrators to address maintenance concerns and improve overall facility conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted operations.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Developed strong relationships with vendors, negotiating contracts for cost savings on supplies without compromising product quality.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
Customer Service Cashier
Casey General Store
10.2014 - 01.2017
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Trained new cashiers on store policies and operational procedures.
- Managed cash drawer, performing regular reconciliations to ensure accuracy.
- Resolved customer complaints effectively, enhancing overall service quality.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Direct Embroider
UniFirst
08.2010 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Customer Service Cashier
Video Exchange
01.2003 - 08.2010
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Implemented promotional displays to boost sales of featured products.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
Willow Brook
Villa Park, ILSkills
- Operational efficiency
- Logistics management
- Collaborative project management
- Collaborative teamwork
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR Training - 2025
Languages
English
Professional Working
Timeline
Operations Liasion
Black Pearl Home Care
09.2025 - Current
Lead Custodian
Ohio County Board Of Education
11.2015 - 09.2025
Customer Service Cashier
Casey General Store
10.2014 - 01.2017
Direct Embroider
UniFirst
08.2010 - 10.2014
Customer Service Cashier
Video Exchange
01.2003 - 08.2010
High School Diploma -
Willow Brook