Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Timeline
Generic

Rose Jefko

Rockford ,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Workforce Management Specialist

Cohere Health
Remote
11.2020 - Current
  • Designed, planned, and executed training and recognition programs for cohere health employees
  • Developed teaching outlines and instructional methods for various training sessions
  • Collaborated with different departments to create department-specific onboarding programs
  • Managed training records, scheduled classes, and enrolled participants
  • Extracted and compiled training data, prepared reports, and maintained Excel spreadsheets
  • Acted as a liaison with other departments for training-related events
  • Ensured compliance with statutory, regulatory, and ethical standards
  • Managed administrative staff and trained new hires on office procedures and policies.
  • Collaborated with senior and department leaders to develop and implement workforce plans.
  • Scheduled or conducted new employee orientations.
  • Prepared or maintained employment records using human resources management system software.

Medical Assistant

U.W. Health
Madison , WI
12.2019 - 11.2020
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Incorporated outside records into charts and EHR.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Intake Specialist

Option Care Home Infusion
Machesney Park, IL
02.2018 - 12.2019
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Established and maintained correspondence systems to manage information requests and distribution.
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Corresponded with hospitals and medical offices regarding incoming home health referrals.
  • Updated patient information on computer system to maintain billing accuracy.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Certified Nursing Assistant

All Life's Solutions
11.2017 - 05.2018
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Medical Assistant Extern

U.W. Health
12.2017 - 02.2018
  • Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Performed routine dip stick, vision and hearing tests.
  • Measured specimens and delivered to laboratory.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Charted all patient services in records with high accuracy.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Escorted patients to examination rooms and documented medical histories.
  • Monitored patient stability by checking vital signs and weight.
  • Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

  • Pruned, trimmed and culled plants to promote proper growth.
  • Tagged plants and documented details in inventory records.
  • Tied and wrapped plants in preparation for planting.
  • Applied fertilizer to improve plant health and growth.
  • Prepared soil and gardens for planting and laid down mulch and sod.
  • Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
  • Retrieved plants and flowers at customers' requests.
  • Delivered friendly service and one-on-one assistance to promote positive customer experiences.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.

Home Health Aide

European Service At Home
Rockford , IL
04.2015 - 02.2018
  • Assisted clients with bathing, dressing and incontinence care.
  • Documented care provided and submitted notes to supervisor.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Recognized emergency situations and implemented appropriate procedures.
  • Improved patient outlook and daily living through compassionate care.
  • Helped client with medication self-administration.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Managed patient transportation and appointment scheduling.

Education

Associate of Applied Science - Medical Assisting

Rockford Career College
Rockford, IL
04.2018

Bachelor of Science - Integrative Health

Maharishi University of Management
Fairfield, IA

Skills

  • Training and Development
  • Program Design and Implementation
  • Administrative and Organizational Skills
  • Interpersonal Communication
  • Confidentiality and Ethics
  • Microsoft Office (Word, Excel, Outlook)
  • Event Coordination
  • Leave of Absence Transitions
  • Networking and Partnership Development
  • Human Resources Management Systems (ADP)
  • Willingness to Learn
  • Employment Recordkeeping

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leavePaid time offFlexible work hoursWork from home optionPersonal development programs

Accomplishments

  • Supervised team of 400 staff members.
  • Used Microsoft Excel to develop staff tracking spreadsheets.
  • Achieved improved workforce efficiency through effectively implementing scheduling software.

Timeline

Workforce Management Specialist

Cohere Health
11.2020 - Current

Medical Assistant

U.W. Health
12.2019 - 11.2020

Intake Specialist

Option Care Home Infusion
02.2018 - 12.2019

Medical Assistant Extern

U.W. Health
12.2017 - 02.2018

Certified Nursing Assistant

All Life's Solutions
11.2017 - 05.2018

Home Health Aide

European Service At Home
04.2015 - 02.2018

Associate of Applied Science - Medical Assisting

Rockford Career College

Bachelor of Science - Integrative Health

Maharishi University of Management

Similar Profiles

CREATE PROFILE
Rose Jefko