Rose Johnson
Lawrenceville,GA
Summary
Dedicated leader with the ability to identify areas of opportunities within the hospitality industry. Strengthening and developing managers and associates in areas where scores are compromised based on current situations within the workplace that are challenging. Excellent organizational skills and able to handle multiple tasks in a very high paced environment under pressure while still maintaining a high level of professionalism.
Overview
17
17
years of professional experience
Work History
Director of Banquets
The Whitley, A Luxury Collection Hotel, Atlanta Buckhead
Atlanta, GA
06.2023 - Current
- Managing a luxury property with 507 guest rooms and 28,340 square feet of event space, we finished 2024 exceeding our goals in banquets and catering.
- Closed ESS YTD 2024 at 92.4, versus Benchmark at 87.9.
- Consistently maintained LLG guidelines related to targets and productivity.
- Successful at identifying my department's areas of opportunity, and creating tools to help my team succeed.
- Able to make sound-minded decisions in an environment when things can be stressful.
- Excellent communication, developing, and mentoring Assistant Banquet Managers as well as others throughout for career growth.
Task Force Restaurant F&B Manager
The Kartrite Hotel & Indoor Waterpark
Monticello, NY
03.2023 - 06.2023
- Managed day to day operations for all restaurant outlets, banquets, catering, events, culinary. Stewarding, beverage, banquet, and purchasing operations.
- Hands on with guest interaction and supported the team with any service recoveries.
- Created a positive work environment for the team.
- Responsible for the shift closing end of duties for all F&B outlets and bars.
- Ensure that staff completed all side-work duties at end of each shift.
Task Force Director of Event Operations
Austin Marriott Downtown
Austin, TX
01.2023 - 02.2023
- Supported team while new Director slowly transitions from sister property.
- Trained new Event Operation Managers on how to staff events and how to cut during the week and not compromising service.
- Ensured that the department schedule gets entered into Unifocus by Tuesday so that finance can have a accurate report by Thursday labor meeting.
- Brand new property 3 years old, 418 guest rooms, 58,000 square feet of meeting room space.
- Property operating at a Big Box level with high volume of multiple groups in house.
- Provided new ways of working smarter and not hard.
- Responsible for scheduling captains, banquet servers and banquet set-up staff members of approximately 60 associates.
Task Force Food & Beverage /Director of Operations
The Westin Cleveland Downtown
Cleveland, OH
08.2022 - 01.2023
- Came in to assist this property while they were undergoing new management. Entire EC committee was leaving the day I started and within 2 weeks.
- Assisted every aspect of the entire operation from banquets, bar and outlets, culinary, stewarding, and rooms division.
- Maximized bar profitability by ensuring portion control and monitoring accuracy of charges.
- Effectively recruited and trained line level associates and the newly hired Banquet Manager.
- Mentioned in ESS as well as GSS surveys.
- Helped to motivate and empower the team and create a happy and fun environment.
Task Force Banquet Manager
The Westin Cincinnati
Cincinnati, OH
05.2022 - 07.2022
- Managed a property of 29,559 square feet of meeting room space, 17 breakout rooms, and 14 event rooms.
- Attended BEO meetings and help facilitate cooks and stewarding department.
Task Force Consultant
Renaissance Ross Bridge Golf Resort & Spa
Hoover, AL
01.2022 - 05.2022
- Responsible for overseeing a 4-Diamond luxury brand golf resort & spa. Meeting room space of 25,367 square feet.
- Trained and developed new hires and J1 visa students from Korea, Jamaica, and Bahamas.
- Coached and counseled Assistant Banquet Managers and Restaurant Managers on how to effectively communicate and build team morale within their respective areas.
- Orchestrated and carried out daily pre-service meeting with staff pertaining to "Gold Key" needs for large repeat in house VIP group Mercedez Benz.
- Maintain cash management systems.
- Raised ESS scores from 60.9% in the month of January to 100% for the month of February through April 2022.
Assistant Director of Banquets
Omni CNN Atlanta Hotel
Atlanta, GA
01.2019 - 10.2020
- Responsible for managing a Big Box 4-Diamond luxury hotel of 225,000 square feet of meeting room space to include The College Football Hall of Fame.
- Attended daily BEO meetings and month end budget and forecast.
- Facilitated pre-convention meetings with executive chef and event management team.
- Ensured that managers and supervisors held mandatory departmental meetings and trained staff on SOP's on a consistent basis.
Director of Banquets
Atlanta Marriott Century Ctr Htl
Atl, GA
05.2017 - 10.2018
- Responsible for managing all F&B outlets including 22,877 square feet of meeting room space.
- Ordering of supplies, forecast, and schedule.
- Experience with various micros machines with knowledge in all accounting areas (splitting checks, postings, and closing the day for night audit).
- Trained all front of the house staff on restaurant policies and procedures with ways on providing a memorable experience.
Banquet Manager
Atlanta Marriott Buckhead Hotel
Atl, GA
07.2012 - 05.2017
- Responsible for managing a property of 32,396 square feet of meeting room space.
- Reviewed banquet event orders to determine room layouts and scheduled staff.
- Excellent service recovery by turning around a bad experience into a positive and memorable experience.
Banquet Manager
Atlanta Marriott Marquis Hotel
Atl, GA
06.2008 - 06.2011
- Responsible for managing a property with 175,000 square feet of meeting room space, 1,773 guest rooms and suites.
- Hired and trained staff of approximately 100 associates.
Skills
- Excellent communication and leadership
- Time Management
- Ability to work well under pressure in a very high volume environment
- Conflict Resolution
- Building long lasting relationships and employment retention
Accomplishments
- Increased ESS scores from LY 2012 of 69.7% to 89.9% by EY 2013
- Winner of 2017 J. Willard Marriott Award of Excellence
- Recipient of the 2020 Manager of The Year Award
Additional Information
ServSafe & TiPs certified
Knowledge in Micros Point of Sale, Agilysis InfoGenesis, Scannabar
Proficient in all Microsoft Office, Excel, Word, and PowerPoint
PMS, Delphi, Ci/TY, and FOSSEE, UniFocus/Kronos/Birchstreet,
Experience in Union guidelines for California, New York and Ohio.
Timeline
Director of Banquets
The Whitley, A Luxury Collection Hotel, Atlanta Buckhead
06.2023 - Current
Task Force Restaurant F&B Manager
The Kartrite Hotel & Indoor Waterpark
03.2023 - 06.2023
Task Force Director of Event Operations
Austin Marriott Downtown
01.2023 - 02.2023
Task Force Food & Beverage /Director of Operations
The Westin Cleveland Downtown
08.2022 - 01.2023
Task Force Banquet Manager
The Westin Cincinnati
05.2022 - 07.2022
Task Force Consultant
Renaissance Ross Bridge Golf Resort & Spa
01.2022 - 05.2022
Assistant Director of Banquets
Omni CNN Atlanta Hotel
01.2019 - 10.2020
Director of Banquets
Atlanta Marriott Century Ctr Htl
05.2017 - 10.2018
Banquet Manager
Atlanta Marriott Buckhead Hotel
07.2012 - 05.2017
Banquet Manager
Atlanta Marriott Marquis Hotel
06.2008 - 06.2011
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