ROSE JOHNSON
Stamford,CT
Summary
Customer-focused with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Bob's Discount Furniture
New York, NY
01.2016 - Current
- Specializes in phone sales and face-face in-store customer interactions
- Build and cultivate long-term quality relationships with clients by addressing needs and providing superior customer regularly completing training and attending business seminars.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Used product knowledge to suggest items to match client needs.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted customers to determine wants or needs.
Customer Service Supervisor
Masion Catering Services
Brooklyn, New York
06.2024 - 12.2024
- Investigated accidents and incidents, identified root causes, and recommended corrective actions.
- Worked closely with local authorities regarding inspections and regulatory requirements related to health and safety standards.
- Created policies and procedures related to occupational health and safety standards.
- Advised management on best practices for maintaining a safe working environment.
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Event Coordinator
Gracie Mansion
East End Ave 88th Street , Ny
06.2023 - 12.2023
- Analyzed data from previous events in order to improve future ones.
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Supervised staff members responsible for registration desk setup and management during events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Collaborated with clients to identify their goals and expectations from the event.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Education
High School Diploma -
Queens High School
B.S. - Business Administration
University of West Indies
Skills
- Database Management
- Customer service
- Conflict resolution
- Relationship building
- Team collaboration
- Safety compliance
- Communication skills
- Problem solving
- Time management
- Interpersonal and written communication
- Organizational skills
- Microsoft office
- Friendly, positive attitude
- Flexible and adaptable
- Public speaking
- Customer relations
Timeline
Customer Service Supervisor
Masion Catering Services
06.2024 - 12.2024
Event Coordinator
Gracie Mansion
06.2023 - 12.2023
Retail Sales Associate
Bob's Discount Furniture
01.2016 - Current
High School Diploma -
Queens High School
B.S. - Business Administration
University of West Indies