Rose Joost
Santa Barbara,California
Summary
Driven by a strong work ethic, exceptional customer service skills and an eye for detail, I have successfully managed high-volume service at prestigious venues like The Ritz Carlton Bacara and The Four Seasons. Expertise with high value clientele and hospitality combined with a proven ability to adapt and solve problems, has consistently enhanced guest experiences and event success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
The Ritz Carlton Bacara
09.2020 - Current
- Ensured high level of service for all guests. providing attentive personalized service during high volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server
The Four Seasons
04.2016 - 03.2020
- Provided high level service to all guests for entire evening. Anticipating needs, being attentive and engaging while making suggestions to create memorable dining experiences for broad range of clientele.
- Utilized vast food knowledge to guide guest through menu selection as well as wine, champagne and beverage.
- Cultivated warm relationships with regular customers by remembering their tastes and preferences.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment. Inluding all necessary table settings and glassware to accomplish both aesthetic and service goals.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Personal Assistant
Naomi Bollag
05.2014 - 04.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the client through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to client and company operations.
- Coordinated all events and functions with attention to detail ensuring successful execution.
- Provided multifaceted services to client by running errands, managing mail, scheduling appointments, and arranging transportation.
- Personal Stylist for client also providing hairstylist/esthetician and massage services
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Personal Assistant
Tracy Bollag
02.2009 - 05.2014
- Maintained confidentiality and discretion while handling sensitive information relevant to client and company operations.
- Provided multifaceted services to client by running errands, managing mail, scheduling appointments, and arranging transportation.
- Provided design assistance and project management on various interior and exterior projects for estate.
- Responsible for Client care, Hairstyling, massage, esthetics, event styling and wardrobe styling.
Owner/Operator
Spoiled Rotten Catering/Events
12.2003 - 06.2012
- Working strictly on referral, cultivated a reputation for excellence in the local market through consistent delivery of high-quality, full service event coordination tailored to individual client needs.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Developed creative themes for events and created related activities to engage attendees.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed..
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Trained and supervised event staff to complete tasks on time. Coordinated transportation and parking arrangements for guests and vendors.
- Designed and executed catering menus for high-profile events, adapting offerings to meet diverse client needs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Education
Certification And Safety Training - Aviation
Aircare Facts Training
Van Nuys, CA09.2024
Associate of Arts - Nursing
Santa Barbara City College
Santa Barbara, CA06.2022
Skills
- Strong Work Ethic
- Attention to Detail
- Exceptional customer service
- Hospitality service expertise
- Extensive food knowledge
- Multitasking Abilities
- Adaptable and Flexible
- High Energy and Stamina
- Problem-Solving
Certification
- Licensed Masseuse
- Licensed Hairstylist/Esthetician
- Certified Yoga instructor
Timeline
Server
The Ritz Carlton Bacara
09.2020 - Current
Server
The Four Seasons
04.2016 - 03.2020
Personal Assistant
Naomi Bollag
05.2014 - 04.2016
Personal Assistant
Tracy Bollag
02.2009 - 05.2014
Owner/Operator
Spoiled Rotten Catering/Events
12.2003 - 06.2012
- Licensed Masseuse
- Licensed Hairstylist/Esthetician
- Certified Yoga instructor
Certification And Safety Training - Aviation
Aircare Facts Training
Associate of Arts - Nursing
Santa Barbara City College
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