Rose Kopnisky
Denver,CO
Summary
Results-driven support specialist with advanced troubleshooting skills and a reputation for reliability, collaboration, and high service standards. Blends technical expertise with a human-centered approach to deliver efficient solutions and exceptional customer experience.
Overview
20
20
years of professional experience
Work History
Remote Support Specialist
Swift Communications
05.2025 - 11.2025
- Assisted new and existing clients with ad creation, account access, billing inquiries, and print/online listings.
- Streamlined authorization and account verification processes to minimize login issues and enhance onboarding efficiency.
- Partnered with creative teams to execute print and digital ad campaigns, driving personal revenue growth by at least 20% monthly.
Remote Order Processor
Valet Living
08.2021 - 04.2025
- Managed processing of high-volume service orders, around 100 each day, maintaining strong accuracy by conducting thorough database checks.
- Coordinated scheduling assistance to field managers and sales representatives, maintaining precise and timely availability
- Decreased processing errors by 95% via strengthened data validation and documentation protocols.
- Guided new employees through order-entry protocols, account updates, and proprietary systems.
Office Administrative Assistant
Academy of Natural Therapy Clinic
11.2020 - 07.2021
- Acted as primary liaison for administrative inquiries, scheduling, and office operations.
- Systematized and preserved digital and physical records, facilitating seamless workflow for students and staff.
- Facilitated payment processing for cash, check, and card transactions through precise daily balancing.
Customer Service Representative
Boost Mobile | Call Center
12.2013 - 11.2019
- Managed high-volume phone support focused on account updates, billing challenges, technical troubleshooting, and device support.
- Recommended products and offered promotional insights based on customer preferences.
- Executed conflict resolution strategies, maintaining high retention success by providing customized solutions and increasing customer satisfaction.
- Managed thorough, detailed documentation for every customer interaction within call center systems.
Education
Art History
Skills
- Keyboard proficiency: 75 WPM, 98% accuracy
- Remote assistance and diagnostics
- Mac OS and Windows proficiency
- Customer experience management
- Retention strategies
- Office productivity suites
- Cloud-based applications
- Accurate documentation practices
- Key performance indicator tracking
- Service level agreement compliance
Timeline
Remote Support Specialist - Swift Communications
05.2025 - 11.2025
Remote Order Processor - Valet Living
08.2021 - 04.2025
Office Administrative Assistant - Academy of Natural Therapy Clinic
11.2020 - 07.2021
Customer Service Representative - Boost Mobile | Call Center
12.2013 - 11.2019
Arkansas State University - , Art History