Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rose Karczewski

Indianapolis,IN

Summary

Adaptable and motivated professional with a strong work ethic and proven ability to excel in both team-oriented and independent settings. Experienced Shift Leader with a focus on quality assurance, issue resolution, and effective team collaboration. Skilled in troubleshooting and supervising teams to develop actionable plans and present solutions to management. Knowledgeable in safety standards, customer relations, and inventory management, with a results-driven approach to organizing workflows and resources.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Indiana, IN
09.2023 - Current
  • Collaborated with management to establish performance goals and assess progress.
  • Assisted in developing and implementing operational procedures for improved efficiency.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Delegated tasks to staff while ensuring efficient workplace operations.
  • Investigated incidents occurring during shifts to uphold safety standards.
  • Maintained accurate records of daily transactions and deposits for financial integrity.
  • Resolved discrepancies between physical and perpetual inventory counts promptly.
  • Monitored equipment maintenance to schedule necessary repairs and avoid disruptions.

Bridal Stylist

Luxe Redux Bridal
Indianapolis, US
06.2021 - 09.2023
  • Implemented innovative problem-solving techniques to enhance customer satisfaction.
  • Recognized by management for delivering exceptional customer service.
  • Established a reputation for reliability and strong work ethic.
  • Collaborated with team members to meet project deadlines and deliver solutions.
  • Provided attentive service during face-to-face and phone interactions with customers.
  • Answered incoming calls to assist customers effectively.
  • Supplied information tailored to customers' specific needs and preferences.

Assistant General Manager

The Cake Bake Shop by Gwendolyn Rogers
Indianapolis, US
02.2017 - 06.2021
  • Enhanced customer satisfaction by greeting each guest with warmth.
  • Led a team of 50, distributing tasks to elevate workplace efficiency.
  • Recruited, hired, and trained staff on crucial service strategies, improving retention.
  • Resolved guest complaints through empathetic listening and creative solutions.
  • Scheduled staff shifts and processed payroll information accurately.
  • Ensured inventory integrity with regular cycle counts and audits.
  • Cultivated productive vendor relationships to streamline operations.
  • Recognized professional growth opportunities for team members.

Education

Some college (No degree) -

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05-2018

Skills

  • Problem resolution
  • Inventory management
  • Relationship development
  • Team building
  • Organization skills
  • Customer service
  • Brand awareness
  • Microsoft applications proficiency
  • Sales expertise
  • Communication skills

Accomplishments

  • Selected as 'Employee of the Month' at multiple jobs for attention to detail and outstanding customer service.
  • Won 'Social Butterfly' Award for friendliness to entire team.
  • Promoted to Front of House Manager from Barista after 1 year of work.
  • Sales: Consistently generated additional revenue through skilled sales techniques.

Timeline

Shift Supervisor

Starbucks
09.2023 - Current

Bridal Stylist

Luxe Redux Bridal
06.2021 - 09.2023

Assistant General Manager

The Cake Bake Shop by Gwendolyn Rogers
02.2017 - 06.2021

Some college (No degree) -

Indiana University - Purdue University Indianapolis

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