Rose Keesler
Honesdale,PA
Summary
I grew up in Honesdale and have been here all my life.
Overview
24
24
years of professional experience
Work History
Head Cashier
Home Depot
05.2008 - 01.2009
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
Key Holder
Rite Aid
03.1991 - 09.1993
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Created financial reports and documentation for review by store management staff.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assistant Manager
Fashion Bug
05.1985 - 03.1991
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Honesdale High School
Honesdale, PA08.1984
Skills
- Stocking and Replenishing
- Signage Updates
- Till Counting
- Sales Expertise
- Customer Service
- Customer Relations
- Verbal Communication
- Cash Handling
- Team Contribution
- Employee Motivation
- Team Leadership
- Store Opening and Closing
- Special Assignments
- Cash Register Operation
- Money Transfer Systems
- Time Management Strength
- Product Location
- Team Discipline Management
- Price Verification and Adjustments
- Security Controls
- Transaction Approvals
- Product Merchandising
- Cashier Training
- New Hire Training
- Hiring and Orientation
- Multi-Tasking Skill
- Proper Staffing
- Return and Exchange Processing
Timeline
Head Cashier
Home Depot
05.2008 - 01.2009
Key Holder
Rite Aid
03.1991 - 09.1993
Assistant Manager
Fashion Bug
05.1985 - 03.1991
Honesdale High School
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