Rose Kelly-Davis
Data Analysis/Customer Service
Corona,CA
Summary
Dynamic Salesforce Administrator with a proven track record at Cencora, excelling in data management and user training. Spearheaded successful data migrations and enhanced marketing strategies through analytical thinking. Recognized for attention to detail and problem-solving abilities, driving efficiency and accuracy in complex rebate processes.
Overview
25
25
years of professional experience
Work History
Salesforce Administrator/Bus Solutions Analyst III
Cencora Formerly AmerisourceBergen
05.2013 - 11.2024
- Assisted users with Salesforce navigation and functionality inquiries.
- Supported data entry and maintenance within Salesforce system for accuracy.
- Coordinated user training sessions to enhance Salesforce proficiency among staff.
- Monitored system performance and reported issues to senior administrators for resolution.
- Participated in data migration projects, ensuring integrity during transition phases.
- Enabled more targeted marketing campaigns by segmenting customer data within Salesforce based on behavior and purchase history.
- Reduced training time for new users by creating comprehensive Salesforce training materials and conducting hands-on training sessions.
- Ensured data integrity and compliance by overseeing regular cleanup and maintenance of Salesforce records.
- Spearheaded migration of legacy CRM systems to Salesforce, ensuring seamless transition with minimal downtime.
- Created and updated database designs and data models.
- Set up and controlled user access levels across databases to protect important data.
- Conducted tests to identify issues and make necessary modifications.
- Modified databases to meet needs and goals determined during planning process.
Rebate Analyst (3-Yr Contract)
AmerisourceBergen Drug
01.2010 - 05.2013
- Analyzed rebate data to identify trends and optimize processing efficiency.
- Developed and maintained comprehensive databases for tracking rebate claims and payments.
- Collaborated with cross-functional teams to ensure accurate and timely execution of rebate programs.
- Implemented process improvements that enhanced accuracy of rebate calculations and reduced discrepancies.
- Prepared detailed reports for management, highlighting key insights from rebate analyses and recommendations for enhancements.
- Leveraged advanced Excel skills to create sophisticated financial models used in forecasting, budgeting, scenario planning, and other ad hoc analyses related to rebates management.
- Developed strong relationships with key account stakeholders, fostering trust and collaboration in resolving disputes or issues related to rebates.
- Maintained comprehensive documentation of all rebate activities, ensuring regulatory compliance and audit readiness.
- Played a critical role in the successful implementation of a new rebate management system, serving as both subject matter expert and liaison between IT, finance, sales, and other impacted departments.
Various Customer Service Positions
Various
09.1993 - 11.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Business Administration
University of California, Berkeley
Berkeley, CA06-1976
General Studies
Alamorgordo High School
Alamogordo, NM06-1970
Skills
- User administration
- Salesforce customization
- Lightning experience
- Data management
- Report building
- Data migration
- Territory management
- Analytical thinking
- Data governance
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Data analysis
- Data recovery
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [6] staff members.
- Documented aind resolved Third-party User Issues which led to Sales effciency..
Timeline
Salesforce Administrator/Bus Solutions Analyst III
Cencora Formerly AmerisourceBergen
05.2013 - 11.2024
Rebate Analyst (3-Yr Contract)
AmerisourceBergen Drug
01.2010 - 05.2013
Various Customer Service Positions
Various
09.1993 - 11.2009
Bachelor of Science - Business Administration
University of California, Berkeley
General Studies
Alamorgordo High School
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