Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Rose Keough

Barre

Summary

Dynamic manager with a proven track record at convenience franchises, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved employee engagement and customer satisfaction. Skilled in inventory management and decision-making, driving sales, and fostering a positive work environment. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Jiffy Mart
06.2019 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed 10-12 employees at a time.
  • Ran the cash register, hired employees, filled in when needed, filled orders, managed money, etc.

Merchandise Manager

Dollar Tree Store
07.2014 - 05.2019
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored the merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Unloaded merchandise truck and stocked the store.

Manager

Kentucky Fried Chicken
01.2009 - 01.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep the business operating within budget and increase profits.
  • Filled in as a chef and took orders from customers.

Education

High School Diploma -

Union 32
Montpelier, VT

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Operations management
  • Staff development
  • Shift scheduling
  • Salesforce management
  • Clear communication
  • Inventory management

Accomplishments

  • Supervised team of 10-15 staff members.
  • Maintain a CPR Certification
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved good staffing numbers through effectively helping with communication skills and by providing a safe work environment.
  • Achieved management by completing tasks with accuracy and efficiency.

Certification

CPR Certification

Languages

English
Native or Bilingual

Timeline

Manager

Jiffy Mart
06.2019 - 09.2024

Merchandise Manager

Dollar Tree Store
07.2014 - 05.2019

Manager

Kentucky Fried Chicken
01.2009 - 01.2013

High School Diploma -

Union 32

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