Rose Kuntz
Denver,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Delivery Driver
GoPuff
Denver, Colorado
03.2019 - Current
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Pharmacy Technician
University of Colorado Hospital
Denver, CO
02.2019 - 10.2020
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Customer Service & Claims Specialist
2-10 Home Buyers Warranty
Aurora, Colorado
08.2017 - 09.2018
- Dispatched claims for homeowners providing service requests in compliance with home warranty.
- Resolved complex issues with homeowners and contractors providing excellent customer service.
Customer Service Specialist
Maximus Global Services
Denver, Denver
04.2017 - 08.2017
- Managed Maryland residents enrollment and adjustments in Medicaid and qualified health plans.
- Handled escalated calls, documentation, income verification, conflict resolution, and all questions regarding health insurance.
- Upheld quality control policies and procedures to increase customer satisfaction.
Flight Attendant/ER Specialist/Reservations Agent
Frontier Airlines
Denver, Colorado
02.2004 - 01.2008
- AHT of 2 minutes per call booking flights. Rerouted customers, answered questions regarding TSA flight requirements, international travel, and promotion of Frontier MasterCard and Hertz rental car and redemption of flight miles.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Restocked and organized food, beverage and passenger items inventory.
Education
Bachelor of Arts - Creative Writing
Metropolitan State College of Denver
Denver, COSkills
- MMIS Certification 2017
- Maryland Health Insurance Certification 2017
- Leasing Lender Certification 2011
- Flight Attendant Certification 2004
- Aircraft Incident Reports
- First Aid and CPR
- APOLLO
- SABRE
- SHARES
- SITA
- TRAVERSE
- EPIC
- WAM
- SCRIPTPRO
- Microsoft Office
- Word
- Excel
- Powerpoint
- Data entry
- 60 wpm Typing Speed
- Promotional Sales
- Retail Sales
- Marketing Sales Manager of Pepsi Challenge and Chevrolet Event
- Promotional Brand Ambassador
- Safe Driving Record
- GPS Navigation
- Vehicle Safety and Maintenance
Timeline
Delivery Driver
GoPuff
03.2019 - Current
Pharmacy Technician
University of Colorado Hospital
02.2019 - 10.2020
Customer Service & Claims Specialist
2-10 Home Buyers Warranty
08.2017 - 09.2018
Customer Service Specialist
Maximus Global Services
04.2017 - 08.2017
Flight Attendant/ER Specialist/Reservations Agent
Frontier Airlines
02.2004 - 01.2008
Bachelor of Arts - Creative Writing
Metropolitan State College of Denver
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