Jocelyne Pierre

• Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
• Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
• Provide customer service, with no discrimination
• Adhere to the hotels policies and procedure
• Changed bed linens and collected soiled linens for cleaning.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Cooked, cashiered and worked the dining room area
• Coached new team members on service techniques and provided scoring through quality assurance program.