Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Limes

District Of Columbia,DC

Summary

Valued Assistant Property Manager addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. A determined advocate of a safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Liberty Group Ltd
05.2024 - Current
  • Worked at various properties, ultimately being hired by Cushman Wakefield.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Showed apartments to potential tenants and answered questions regarding the community.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to the highest standards.
  • Processed security deposit refunds.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.

Assistant manager

Cushman&Wakefield
01.2021 - 04.2024
  • Provide full administrative support including phones, typing reports, distribution of correspondence
  • Assist in lease administration activities, lease abstraction, resident retention, and lease renewal
  • Ensuring all property files are prepared and maintained in an orderly and logical manner, including leases, resident ledgers, and vendor contracts
  • Obtain weekly aging reports for management and follow up on all delinquency utilizing client-directed policies and procedures
  • Ensure all invoices are processed in accounting with appropriate backup according to the established procedures
  • Oversees maintenance of work orders and purchase orders
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with the legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both the interior and exterior of properties for damage.
  • Routinely use standard office equipment.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Resident service manager

Westcorp Management
07.2015 - 01.2020
  • Managed all staff and the building of 235 units, performed the Budget forecasting, handled all building improvements projects.
  • Enhanced the living experience for residents by establishing strong relationships with local businesses and community groups.
  • Coordinated various events and activities to foster a sense of community among residents.
  • Conducted regular property inspections to identify areas needing attention or improvement.
  • Evaluated employee performance and provided constructive feedback, resulting in improved job satisfaction and increased retention rates.
  • Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
  • Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
  • Implemented preventive maintenance programs, reducing costly repairs and extending the life of facilities and equipment.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.

Property manager

Saxony Cooperative
02.2010 - 07.2015
  • Responsible for overall operation of the cooperative, as delegated by the board, relating to the management functions of planning, organizing, directing, coordinating, and controlling.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
  • Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
  • Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
  • Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing manager & Resident service manager

Myles Management
02.2004 - 02.2010
  • Managed customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Managed daily and weekly marketing and leasing plans.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Collaborated with maintenance teams to address property upkeep, enhancing the overall appearance and functionality of units.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
  • Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
  • Negotiated favorable contract terms with vendors, reducing expenses for property management companies.
  • Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.

Education

Diploma -

Fairmont Heights High School
01.1984

Skills

  • Operations Management
  • Budgeting and finance
  • Contract Management
  • Decision-Making
  • Staff Supervision
  • Computer Skills
  • Operations Management
  • Compliance understanding
  • Budgeting and finance
  • Documentation And Reporting
  • Task Delegation
  • Administration and Reporting

Timeline

Assistant Manager

Liberty Group Ltd
05.2024 - Current

Assistant manager

Cushman&Wakefield
01.2021 - 04.2024

Resident service manager

Westcorp Management
07.2015 - 01.2020

Property manager

Saxony Cooperative
02.2010 - 07.2015

Leasing manager & Resident service manager

Myles Management
02.2004 - 02.2010

Diploma -

Fairmont Heights High School

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Rose Limes