Rose Lipstein
Westminster,CO
Summary
Results-oriented Sales Associate skilled in driving high sales and delivering exceptional customer service. Demonstrated ability to handle customer complaints and efficiently replenish stock. Flexible and outgoing team player known for honesty and integrity.
Overview
8
8
years of professional experience
Work History
Sales Associate
Q
Superior, CO
10.2023 - 12.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
Manager
Walgreens
Boulder/Wesrminster, CO
08.2021 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
Manager
Firestone Tires
Westminster, CO
05.2023 - 08.2023
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Developed strategies to increase profitability and efficiency in the shop.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Trained new employees on proper techniques for repairing vehicles according to industry standards.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Scheduled regular maintenance checks for each vehicle in the shop to ensure optimal performance levels.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Provided guidance and support to technicians when they encountered difficult problems or challenges.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Server
California Pizza Kitchen
Superior, CO
03.2022 - 06.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
Host
Murphys Bar and Grill
Boulder, CO
05.2016 - 02.2018
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Education
High School Diploma -
Arapahoe High School
Boulder, CO05-2019
Some College (No Degree) - Foods, Nutrition, And Wellness Studies
Front Range Community College
Westminster, COSkills
- Payment Processing
- Contract Preparation
- Sales Development
- Retail loss prevention
- Inventory Control
- Client Account Management
- Product Sales
- Upselling
- Customer Needs Assessment
- Order Processing
- Store Opening and Closing
- Inventory Tracking
- Merchandising understanding
- Retail Store Operations
- Sales Strategies
- Energetic self-starter
- Stocking and Receiving
- Conflict Resolution
- Superb time management
- Meeting deadlines
- Cash Handling Accuracy
- Problem-solving skills
- Customer Service
- Merchandising knowledge
- Cash Handling
- Outgoing Personality
- Written and oral communication skills
- POS System Operation
- Excellent communication skills
Languages
English
Full Professional
Affiliations
- Recording and creating music
- Filming and video production
- Creative arts
- Mom to a beautiful little girl
References
References available upon request.
Timeline
Sales Associate
Q
10.2023 - 12.2023
Manager
Firestone Tires
05.2023 - 08.2023
Server
California Pizza Kitchen
03.2022 - 06.2022
Manager
Walgreens
08.2021 - 12.2023
Host
Murphys Bar and Grill
05.2016 - 02.2018
High School Diploma -
Arapahoe High School
Some College (No Degree) - Foods, Nutrition, And Wellness Studies
Front Range Community College
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