Rose Lopez

Resident Care Manager Job Duties

Oversee the development and implementation of individualized care plans for residents, ensuring their physical, emotional, and social needs are met.
Coordinate with healthcare providers, including physicians and nurses, to ensure the delivery of high-quality medical care and services to residents.
Manage and supervise the resident care staff, including hiring, training, scheduling, and evaluating performance to maintain a competent and compassionate caregiving team.
Facilitate communication between residents, family members, and the care team to ensure concerns are addressed and needs are met.
Implement safety and emergency protocols, conducting regular drills and ensuring staff are trained to respond to resident emergencies effectively.

• Monitor and manage the budget for resident care operations, including the allocation of resources for supplies, equipment, and staff compensation.
  Organize and oversee recreational and therapeutic activities designed to enhance residents’ quality of life and promote social interaction.
  Conduct regular audits of resident care practices and facility conditions to ensure compliance with health regulations and standards, making adjustments as necessary to maintain accreditation.

• Supervised clinical operations of all departments within the Nursing Division.
• Monitored and evaluated quality of patient care provided by the nursing staff.
• Ensured compliance with governmental regulations related to nursing practice, staffing and education standards.
• Reviewed medical records to evaluate quality of care delivered by nurses.
• Investigated incidents involving improper or inadequate patient treatment.
• Trained new hires on proper documentation techniques.
• Collaborated with physicians, administrators and other healthcare personnel on initiatives that improved patient care outcomes.
• Established performance goals for each department within the Nursing Division.
• Provided guidance to clinical staff regarding difficult cases or treatments.
• Provided leadership in developing strategic plans for the Nursing Department.
• Conducted regular performance evaluations of nursing staff members.
• Developed policies and procedures to ensure safe and effective delivery of nursing services.
• Facilitated communication between nursing staff members and other departments within the organization.
• Assessed competency of clinical staff to promote quality, continuity, and safety.
• Monitored development, implementation and updates of individualized care plans.
• Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
• Evaluated staff performance and prepared accurate reports detailing findings.
• Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
• Conducted recruitment and retention activities to develop highly skilled nursing team.
• Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
• Implemented strategies to improve customer service levels across all areas of the Nursing Division.

• Direct and oversee the operations of the home health agency, ensuring compliance with all federal, state, and local regulations
• Led a team of 30 clinical personnel and support staff
• Organized and ran all patient care or administrative operations and programs
• Recruited, hired, and coordinated the training of new staff members
• Oversaw referrals, coordinated intake of new patients and resumption of care
• Developed and maintained computerized record management systems to store and process data
• Weekly case conference.
• Coordinated patient care activities, including assessments, treatments and evaluations of patients' progress.
• Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards.
• Supervised the daily operations of assigned departments, such as nursing, medical records and laboratory services.
• Collaborated with other healthcare professionals to develop effective treatment plans for patients.
• Monitored quality assurance initiatives in order to improve patient outcomes.
• Managed budgets and resources for departments within the facility.
• Provided staff education on current trends in clinical practice.
• Ensured that all department personnel maintained a high level of professionalism and customer service standards.
• Implemented strategies to ensure efficient utilization of available resources while meeting organizational goals.
• Assessed staffing needs within the facility and recruited qualified personnel when necessary.
• Established performance objectives and evaluated staff performance regularly.
• Analyzed data from reports related to clinical services, including patient satisfaction surveys.
• Created training programs to enhance employees' knowledge base in their respective fields.
• Developed strategies for improving communication between departments within the facility.
• Investigated complaints from patients or families regarding clinical services provided by the facility.
• Actively participated in strategic planning initiatives designed to improve overall operations of the facility.
• Maintained confidentiality of patient information according to HIPAA regulations.
• Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
• Coordinated weekly work schedules for department employees.
• Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
• Interviewed applicants and made recommendations for new hires.
• Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
• Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.

• Assured agency compliance with all applicable laws, regulations, and standards
• Provided leadership and direction for the patient care delivery systems
• Ensured excellence in clinical nursing practice and delivery of patient care
• Conducted home and field visits to maintain patient contact
• Implemented and ensured compliance with standards of nursing practice
• Monitored cases to ensure documentation is in compliance with regulatory agencies and requirements.

• Coordinated and oversaw all direct and indirect patient services provided by clinical organization personnel
• Assisted Clinical Managers in managing clinical teams and planning
• Provided help in assessment, planning, implementation, and evaluation of patient and family/caregiver care
• Assisted in the preparation and administration of the organization's budget
• Interpreted operational indicators to detect census changes and increases or decreases in volume
• Evaluated performance of Clinical Managers
• Assisted Clinical Managers to develop skills and techniques in evaluating the performance of clinicians
• Hired, evaluated, and terminated organization personnel
• Conducted clinician performance evaluations annually.

• Responsible for and oversees the delivery of care to all patients served by the location
• Receives case referrals
• Reviews available patient information related to the case
• Instructs and guides clinicians to promote more effective performance and delivery of quality home care services
• Assists clinicians in establishing immediate and long-term therapeutic goals
• Monitors cases to ensure documentation is in compliance with regulatory agencies and requirements of third-party payers
• Ensures final audits/billing are completed timely and in compliance with Medicare regulations.
• Assisted in the development, implementation and evaluation of policies and procedures related to patient care.
• Provided clinical supervision to nursing staff and ensured compliance with standards of care.
• Conducted performance evaluations for nursing staff and provided feedback on areas of improvement.
• Coordinated training programs for new nurses and mentored existing nurses on best practices.
• Monitored patient progress, identified potential problems or changes in condition, and took appropriate action as needed.
• Ensured adherence to departmental protocols regarding medication administration, infection control measures, safety regulations and other policies.
• Conducted daily rounds to assess staffing needs, equipment availability, supply levels.
• Maintained accurate records of patient care activities including assessments, treatments, medications administered and discharge instructions given.
• Participated in interdisciplinary team meetings to discuss patient care plans and review outcomes.
• Served as a role model for professional behavior among nursing staff members by demonstrating leadership qualities such as respectfulness, empathy and problem solving skills.
• Reviewed reports from laboratory tests or imaging studies; consulted with physicians when necessary to determine diagnosis or treatment plan.
• Provided direct assistance with difficult patients as needed; addressed any conflicts that arose between patients or family members and visitors.
• Managed day-to-day operations within assigned unit; delegated tasks appropriately according to each nurse's qualifications and competencies.
• Identified opportunities for process improvements within the clinical setting; implemented strategies aimed at increasing efficiency while maintaining quality standards.
• Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
• Mentored and coached nursing staff, listening to concerns and providing counsel.
• Maintained quality care systems, standards and HIPAA confidentiality.
• Evaluated performance of staff nurses, contributing to professional development.

• Onboarding & Development of new RN's and LPNs in the field
• Develops and trains field preceptors
• Utilizes the agency's clinical software solution to plan, coordinate, and deliver patient care
• Assists in internal review of documentation
• Provides training in agencies within the region
• Participates in the implementation of annual in-service/education calendar
• Cooperates with medical and nursing personnel to evaluate and improve teaching and nursing practices.
• Developed and implemented evidence-based clinical educational programs for nursing staff.
• Provided instruction to nursing staff on new procedures and techniques.
• Conducted one-on-one training sessions with nurses to ensure competency in medical practices.
• Collaborated with health care teams to develop effective patient education materials.
• Supervised clinical practicum students in a variety of healthcare settings.
• Facilitated interdisciplinary team meetings to discuss patient care plans and best practices.
• Maintained records of educational activities, including attendance rosters and course evaluations.
• Ensured compliance with applicable accreditation standards and regulations related to clinical education.
• Created performance improvement initiatives designed to enhance quality of care outcomes.
• Evaluated the effectiveness of educational programs by collecting data on program outcomes.
• Advised nursing staff on best practices for providing safe, high quality patient care.
• Developed protocols for evaluating the competence of newly hired nurses.
• Provided mentoring support to junior level nursing staff members.
• Coached nurses during their transition from student status to professional practice.
• Partnered with other departments within the organization in order to coordinate educational resources.
• Attended conferences and seminars related to current trends in clinical nursing education.
• Conducted needs assessments to identify and fill staff knowledge gaps.
• Helped staff achieve patient care goals and outcome standards by implementing regular training courses.

• Conducted home and field visits to maintain patient contact
• Liaised with multidisciplinary teams to organize and coordinate health and care services
• Provided customized patient and family education
• Maintained confidentiality in patient matters
• Managed patient care plans to ensure quality of care and compliance with regulations.
• Assessed patients' needs, developed individualized plans of care, and monitored progress towards goals.
• Ensured proper documentation of medical records in accordance with HIPAA guidelines.
• Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
• Provided guidance and support to staff members on various aspects of patient care management.
• Participated in the development and implementation of new policies for patient care services.
• Collaborated with interdisciplinary teams to coordinate discharge planning and post-discharge follow-up activities.
• Conducted regular meetings with clinical staff to review cases and discuss strategies for improving outcomes.
• Developed protocols for assessing level of service requirements based on acuity levels of patients served by the facility.
• Evaluated staffing patterns against current census data to ensure adequate coverage at all times.
• Resolved customer complaints regarding patient care services in a timely manner.
• Implemented evidence-based practices that promote safe, effective, efficient, equitable and patient-centered care.
• Served as a liaison between hospital administration and clinical staff members regarding changes in policies or procedures impacting patient care services delivery.
• Facilitated training programs designed to enhance professional development among clinicians involved in delivering direct patient care services.
• Protected patient data confidentiality in alignment with HIPAA protocols.
• Coached, trained and provided onboarding to all new registration department employees to acclimate each to target positions.
• Reviewed work list to prioritize patients and identify new admissions.
• Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
• Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.

• Provided support and information to functional areas
• Monitored work productivity and quality
• Analyzed clinical data
• Wrote work instruction manuals, data captured guidelines, and standard operating procedures
• Processed clinical data
• Contributed to compilation, organization, and production of protocols, clinical study reports, regulatory submissions, or controlled documentation.

• Trained and supervised nursing staff
• Acted as a key player in stand-up clinical meetings
• Assisted in making nursing staff assignments
• Recorded vital signs
• Supervised safe and effective use of equipment
• Administered medications to patients.

• Assisted with interviewing and hiring nurses
• Mentored and coached nursing staff
• Performed assessments and reassessments
• Designed and implemented staffing plans
• Assisted in making nursing staff assignments
• Recorded vital signs
• Supervised safe and effective use of equipment
• Administered medications to patients.

• Developed individualized plan of care
• Utilized advanced conflict resolution skills
• Assessed and evaluated patient physical, mental, and emotional status
• Documented patient assessment findings and responses to nursing intervention
• Provided bedside care to patients
• Liaised with multidisciplinary teams
• Administered medications to patients
• Recorded patients' medical history, vital statistics, and test results.
• Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
• Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
• Provided direct nursing care such as wound dressing changes, IV therapy, medication administration and patient education.
• Monitored and evaluated effectiveness of treatment plans and interventions.
• Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient outcomes.
• Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
• Maintained accurate documentation of patient progress in the electronic health record.
• Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
• Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
• Identified high-risk cases requiring intensive monitoring or specialized interventions.
• Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
• Participated in quality improvement initiatives related to case management processes.
• Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
• Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
• Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
• Attended continuing education seminars relevant to case management practices.
• Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
• Charted weekly progress notes and quarterly summaries.
• Evaluated nursing notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

• Provided bedside care to patients in the field
• Bedside care included wound care/ostomy care, IV infusions, g-tube care, TPN administration, and provided education/teaching to patients and caregivers
• Conducted initial assessments for start of care
• Central line dressing changes, venipuncture, IV insertion
• Medication management and developed plan of care
• Notified MD of changes in patient's condition and processed physician's orders
• Case communication to all clinical staff on the team assigned to the patient.

• Provided bedside care to patients in the field
• Initial assessment for start of care
• Bedside care included wound care/ostomy care, IV infusions, g-tube care, TPN administration, and provided education/teaching to patients and caregivers
• Central line dressing changes, venipuncture, IV insertion
• Medication management and developed plan of care
• Notified MD of changes in patient's condition and processed physician's orders
• Case communication to all clinical staff on the team assigned to the patient.

• Assessed and evaluated patient physical, mental, and emotional status
• Conducted patient assessment, prioritizing data collection
• Provided customized patient and family education
• Maintained confidentiality in patient matters
• Reported symptoms, condition changes, and vital signs
• Utilized advanced conflict resolution skills
• Liaised with multidisciplinary teams.

• Provided bedside care to critically ill patients in the field
• Case managed 22-27 patients as assigned
• On-call triage, admissions, and nurse support
• Attended weekly/bi-weekly IDG team meetings
• Provided in-services, staff meetings, and instruction to all clinical staff
• Interviewed nursing staff and processed background checks
• Trained staff and provided orientation
• Provided education, training, and in-services per regulations
• Acted as Interim Director of Nursing when no DON was available.

• Provided in-services, staff meetings, and instruction to all clinical staff
• Interviewed nursing staff and processed background checks
• Trained staff and provided orientation
• Provided education, training, and in-services per regulations
• Acted as Interim Director of Nursing when no DON was available
• Obtained information on work history, training, education, and job skills.

• Oversee entire 99 bed facility
• Developed shift assignments, Pre-Shift meetings, and training
• Supervised all staff and provided direction
• Bedside patient care, wound care, IV administration, and PICC line dressing changes
• Monitored patients for change of condition and notified MD
• Obtained MD orders and carried out
• Patient and family teaching, discharge instructions, and orders called into Pharmacy
• Medicare charting, end-shift report to RN Supervisor
• Started as Charge Nurse, LVN/MDS Coordinator, Treatment Nurse.
• Coordinated communication between physicians and other healthcare professionals regarding patient care.
• Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
• Assisted with admission and discharge planning for assigned patients.
• Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
• Actively participated in interdisciplinary team meetings to discuss patient progress toward desired outcomes.
• Maintained accurate records of all treatment interventions provided to each patient.
• Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
• Implemented safety protocols when administering medications or performing treatments.
• Delegated tasks appropriately among staff members according to their qualifications.
• Ensured compliance with infection control protocols throughout the facility.

• Completed employee performance evaluations
• Documented information, created reports, and generated tracking files
• Attended educational workshops and reviewed professional publications
• Presented health information and treatment options to patients and families
• Performed ongoing patient assessments
• Provided support and information to functional areas
• Monitored work productivity and quality
• Analyzed clinical data
• Wrote work instruction manuals, data captured guidelines, and standard operating procedures
• Processed clinical data
• Contributed to compilation, organization, and production of protocols, clinical study reports, regulatory submissions, or controlled documentation.

• Provided bedside care to patients on the Sub-Acute floor
• Including trach care, monitored and operated ventilators, administered oxygen
• Bag technique used when transporting patients
• Provided supervision and direction to alternative staff
• Administered blood transfusions, IV fluid administration, and started peripheral lines.