Rose Lott
Delray Beach
Summary
Dynamic Guest Service Manager with a proven track record at Boynton Inn, enhancing guest relations and boosting repeat business through exceptional service. Skilled in staff training and financial monitoring, I streamline operations and foster teamwork, ensuring seamless experiences and operational efficiency in hospitality environments.
Overview
12
12
years of professional experience
Work History
Guest Service Manager
Boynton Inn
05.2021 - 02.2025
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Monitored staff training, scheduling and shift changes.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
Guest Service Representative
Motel 6 Hotel
01.2018 - 03.2021
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Maintained high standards of cleanliness and organization in lobby and guest in areas, contributing to welcoming environment.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
General Manager
Checkers Restaurant
09.2016 - 05.2018
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
Crew Member
Checkers Restaurant
03.2013 - 09.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate Of Arts - Accounting And Finance
Palm Beach State College
Lake Worth, FL08.2020
Medical Technician Assistant -
Florida Career College
Miami, FL06.2017
Skills
- Guest accommodations
- Staff training and development
- Property management systems
- Staff training
- Sales and upselling
- Schedule coordination
- Complaint handling
- Promotions and marketing
- Budget administration
- Team management
- Guest relations
- Financial monitoring
Timeline
Guest Service Manager
Boynton Inn
05.2021 - 02.2025
Guest Service Representative
Motel 6 Hotel
01.2018 - 03.2021
General Manager
Checkers Restaurant
09.2016 - 05.2018
Crew Member
Checkers Restaurant
03.2013 - 09.2016
Associate Of Arts - Accounting And Finance
Palm Beach State College
Medical Technician Assistant -
Florida Career College
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