Rose Luttrell
Stafford,VA
Summary
Seasoned professional with a proven track record at Navy Federal Credit Union, adept in data-driven decision-making and empathetic communication. Excelled in optimizing financial operations and enhancing member satisfaction through strategic problem-solving and technological proficiency in SAP and Epicor ERP. Demonstrates a unique blend of partnership building and analytical skills, ensuring operational excellence and seamless team collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
MSR II - CCO
Navy Federal Credit Union
Winchester, VA
06.2023 - Current
- Applied empathetic communication skills to resolve challenging situations.
- Handled member queries while ensuring prompt resolution of their issues.
- Maintained composure in challenging scenarios.
- Ensured accurate completion of different financial operations.
- Managed the resolution of disputed transactions and fraudulent activities.
- Facilitated seamless interaction among departments via communication portals.
- Provided member self-service options to empower user
Raw Material Specialist
Valley Proteins Inc.
Winchester, VA
02.2021 - 05.2023
- Coordinated service tickets with customers and plants.
- Billed for services and tailored monthly reports for clients.
- Supervised ticket system for various branches.
- Confirmed document accuracy through proofreading.
- Regularly updated an array of spreadsheets for accurate data maintenance.
- Effectively communicated order delays to relevant departments.
Sales/Export Documentation Administrator
Valley Proteins Inc.
Winchester, VA
05.2019 - 02.2021
- Coordinated with sales team to finalize export orders.
- Managed preparation of essential documents and certificates required by customers to clear cargo at US Customs.
- Proofread documents ensuring accuracy.
- Conducted daily updates on multiple spreadsheet files.
- Optimized logistics operations through technology integration between SAP and external shipping platforms.
- Reported order delays to relevant departments such as shipping, sales, and purchasing.
Planner/Scheduler
M&H Plastics
Winchester, VA
10.2017 - 05.2019
- Collaborated with sales for efficient scheduling of production orders.
- Updated and managed multiple spreadsheets on a daily basis.
- Managed accurate entry of information into Epicor ERP software.
- Organized required materials and documentation for efficient movement of items to FG.
- Efficiently communicated order setbacks to respective teams.
Machine Operator
Garber’s Ice Cream
Winchester, VA
02.2014 - 10.2017
- Ensured smooth operation of company's leading machine throughout entire shift.
- Documented lot details to ensure accuracy in production and inventory tracking.
- Validated samples every 30 minutes to maintain quality.
- Operated forklifts efficiently in warehouse and industrial settings.
Accounts Receivable Lead, previously Accounts Payable Clerk
Axiom Staffing
Winchester, VA
01.2006 - 03.2011
- Compiled cash deposits from daily receipts.
- Generated A/R journal entries quarterly and monthly.
- Managed cash batch entries to ensure seamless workflow.
- Documented and tracked short payment discrepancies.
- Resolved discrepancies by conducting thorough research and cross-departmental coordination regarding payment issues.
- Compiled and distributed customer statements.
- Coordinated payment processes through direct customer outreach.
- Supplied customer credit references.
- Provided financial updates and balance assessments to senior leadership.
Realtor
E.E. Bayliss Jr. Real Estate Office
Winchester, VA
04.2004 - 03.2006
- Facilitate transactions between property buyers and sellers.
- Directed clients through all stages of real estate transactions.
Accounting Clerk Temp
Manpower, Inc.
Winchester, VA
07.2005 - 12.2005
- Organized financial documents while managing phone inquiries.
- Entered vendor invoices into ERP system for timely processing.
- Resolved billing problems with vendors through various communication methods.
Education
Associates of Arts Degree - Accounting
University of Phoenix
09.2009
Skills
- Excel
- Word
- Outlook
- JD Edwards ERP
- Epicor ERP
- Sapphire
- SAP
- Typing 65 wpm
- Data-driven decision making
- Partnership and alliance building
- Sales enablement support
- Budgeting and financial planning
Certification
- Realtors License 2002 - 2006
- Life Insurance License 2016 - 2018
References
References available upon request.
Timeline
MSR II - CCO
Navy Federal Credit Union
06.2023 - Current
Raw Material Specialist
Valley Proteins Inc.
02.2021 - 05.2023
Sales/Export Documentation Administrator
Valley Proteins Inc.
05.2019 - 02.2021
Planner/Scheduler
M&H Plastics
10.2017 - 05.2019
Machine Operator
Garber’s Ice Cream
02.2014 - 10.2017
Accounts Receivable Lead, previously Accounts Payable Clerk
Axiom Staffing
01.2006 - 03.2011
Accounting Clerk Temp
Manpower, Inc.
07.2005 - 12.2005
Realtor
E.E. Bayliss Jr. Real Estate Office
04.2004 - 03.2006
Associates of Arts Degree - Accounting
University of Phoenix
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