Summary
Work History
Education
Skills
Timeline
Generic

Rose Mansell

Saint Ignatius,MT

Summary

Motivated individual with extensive experience in customer service, data entry, office management, administrative support, file management, as well as many other skills and talents. I am committed to making meaningful contributions and advancing organizational goals.

Work History

Paraprofessional

St. Ignatius School District
    • Deliver personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
    • Assist Special Education Teacher and homeroom teachers in supervising students in all settings that they are active in, such as the lunchroom, hallways, restrooms, including indoor and outdoor play.
    • Oversee students in classroom and common areas to monitor, enforce rules, and support lead teachers and fellow staff.
    • Help our students with completing tasks, their daily work, and assist them in understanding materials.
    • Keep classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
    • Enforce rules and instructions to maintain discipline as needed.

Guest Services Associate

Quinn's Hot Springs Resort
    • Answering phones to make and confirm reservations, make and take dinner reservations, and answer inquiries pertaining to resort services and area information.
    • Regularly use email to communicate with other departments and Guests.
    • Transmit, receive, and deliver messages.
    • Assisting guests in person as they check-in and check-out of the resort, purchase items from the store, make reservations, and inquire about various services and area information.
    • Respond to and follow up on Guest requests.
    • Keep accurate records of room availability and guest accounts at the resort.
    • Take payments and ring up sale of items in POS. Count, post to maintain, and close our cash drawers.
    • Provide office services to guests as needed (copying, faxing, assisting with wifi, etc.)
    • Print and maintain daily reports for check in, check out, occupancy numbers and in house guest list. Run mandatory reports and audits.
    • Document notes in Guest Folios or confirmations as needed.
    • Prepare group and/or tour group check-in materials.
    • Prepare, obtain payment for, and mail gift cards.
    • Various office tasks such as preparing, obtaining payment for, and mailing gift cards; keep guest-related copies of handout material supplied and readily available; prepare and mail information packets; stock department with appropriate supplies and office essentials; complete daily checklist as required.
    • Maintain clean front office area, desk, and gift shop. Dust, organize, stock and inventory items for ordering.
    • Check out keys, radios and tills to other department employees.

General Manager

Motel 6
    • Greeted and assisted guests by gathering information pertaining to reservations or requests.
    • Hired and trained new employees, demonstrating best methods for serving clients and guests.
    • Provided services efficiently and with high level of accuracy.
    • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
    • Increased customer service ratings through personable service.
    • Established and upheld high standards, promoting great customer service and assistance to guests.
    • Implemented successful strategies to increase customer satisfaction.
    • Evaluated and promptly resolved lodging facility operational issues.
    • Fostered safe lodging environment with reliable and effective security services.
    • Solicited and reviewed guest feedback and promptly resolved complaints.
    • Oversaw day-to-day operations of a 64 room motel with a staff of 10 employees.

Administrative Assistant

Leskovar Honda
  • Accounts payable duties. Took in bills that were to be paid and made sure they were paid in an efficient and timely manner.
  • I was responsible for the overall content of the website, ensuring a seamless online experience for visitors and aligning with the organization's goals. This role involved maintaining, updating, and optimizing the site, as well as managing content, analytics, and technical aspects to improve user experience and engagement.
  • Scheduled any and all car maintenance appointments, service appointments, and recall appointments.
  • Assisted the owner with any and all tasks, daily work, employee requests or needs, and much more.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

GED -

Butte High School
Butte, MT
1999

Skills

  • Writing and verbal communication
  • Administrative skills
  • Problem-solving skills
  • Positive working relationships
  • Filing
  • Mail handling
  • Letter preparation
  • Bookkeeping
  • Scheduling
  • Office administration
  • Office and staff streamlining
  • Outstanding communication skills
  • Safety procedures

Timeline

Paraprofessional

St. Ignatius School District

Guest Services Associate

Quinn's Hot Springs Resort

General Manager

Motel 6

Administrative Assistant

Leskovar Honda

GED -

Butte High School

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