Rose Marie Kurt
Columbia,SC
Summary
Successful leader with superior managerial, organizational, and financial background. Expertise focused on all phases of procurement and office management in the financial, health, and retail industry. Proven experience in accounting, taxes, medical billing and inventory control. I have vast ability to multitask, especially in high stress situations.
Overview
34
34
years of professional experience
Work History
Contact Representative
Department of the Treasury, IRS
Holtsville , New York
11.2010 - 01.2023
- Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials
- Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provide full explanations to specific inquiries.
- Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.
- Elicit sensitive, personal and financial information.
- Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.
- Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.
- Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.
- Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals then advise on the most advantageous ways to meet them.
- Processed incoming correspondence, ensuring timely resolution of taxpayer issues and concerns.
- Addressed taxpayer inquiries, providing accurate information on tax regulations and procedures.
- Utilized IRS systems to track case progress, maintaining up-to-date records for efficient follow-up.
- Developed training materials for new representatives, enhancing team knowledge and service delivery standards.
Manager
Learningtower, Inc.
Port Jefferson Station, New York
11.2005 - 12.2009
- Increase vendor base while reducing the cost of items purchased.
- Utilize excellent customer relation skills
- Accomplishments:
- Managed 10% yearly increase in customer base and decrease in cost of inventory.
Office Manager/Medical Billing
Touch of Life Chiropractic
Stony Brook, New York
01.2001 - 02.2003
- Managed daily fast paced operations of two doctor office.
- Conducted insurance verification and medical billing.
- Managed office operations to enhance workflow efficiency and productivity.
- Implemented scheduling systems, optimizing staff assignments and patient appointments.
- Coordinated inventory management for office supplies, reducing costs through strategic vendor negotiations.
Senior Buyer
Long Island Savings Bank
Melville, New York
03.1989 - 10.1998
- Pre/Post Award contracting functions that help clients achieve results and meet their mission.
- Identifying procurement objectives and methodologies; developing statements of work; performing analyses of elements of cost; making competitive range determinations; conducting pre-proposal conferences; planning comprehensive negotiation strategy; coordinating with technical experts, leading negotiations and awarding contracts.
- Developing, coordinating, and revising a wide variety of organizational-wide procurement policies, reviewing proposed changes to existing regulations and determining whether they should be addressed.
- Providing principal policy advice, analyzing comments and proposed legislative changes, co-author to policies and procedures manual.
- Developing and presenting.
- Identifying and analyzing acquisition process problems, trends, and emerging needs. Formulating and justifying new statutory initiatives to address unique problems, to meet newly emerging acquisition needs, and to resolve critical procurement process problems
- Accomplishments:
- Generated savings of over $20,000,000 during tenure
- Automated stockroom inventory and chargeback of over 1100 items
- Led procurement strategy development to optimize supplier relationships and cost efficiency.
- Managed vendor negotiations, resulting in improved contract terms and enhanced service delivery.
- Analyzed market trends to inform purchasing decisions and align inventory with customer demand.
- Streamlined the purchase order process, reducing cycle time and increasing operational efficiency.
Education
Suffolk Community College
Selden, New YorkSkills
- Microsoft Word, Excel, Pro-Writer, Sum-Time, PowerPoint,
- Results-driven
- Proactive engagement
- Interpersonal awareness
Accomplishments
Supervised team of 8 staff members.
Languages
American Sign
Elementary
Timeline
Contact Representative
Department of the Treasury, IRS
11.2010 - 01.2023
Manager
Learningtower, Inc.
11.2005 - 12.2009
Office Manager/Medical Billing
Touch of Life Chiropractic
01.2001 - 02.2003
Senior Buyer
Long Island Savings Bank
03.1989 - 10.1998
Suffolk Community College