Rose Martian
Pueblo West,CO
Summary
Accomplished manager with a proven track record at Human Touch Health Home Care, enhancing team performance and customer satisfaction through effective leadership and problem-solving skills. Expert in operations management and staff development, significantly improving staff engagement and service delivery. Skilled in MS Office and adept at fostering customer relationships, demonstrating a results-driven approach with a focus on strategic business goals.
Overview
8
8
years of professional experience
Work History
Non Med Manager
Human Touch Health Home Care
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manager
Primary Home Health Care
04.2016 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
Associate of Business Administration -
Front Range Community College
Westminster, CO05.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Customer Service
- Computer Skills
- Hiring and Training
- Employee Coaching and Mentoring
- Staff Training
- Scheduling and Coordinating
- MS Office
- Schedule Management
- Shift Scheduling
Timeline
Non Med Manager
Human Touch Health Home Care
10.2022 - Current
Office Manager
Primary Home Health Care
04.2016 - 09.2022
Associate of Business Administration -
Front Range Community College
Similar Profiles
Noelle MontalbanoNoelle Montalbano
Registered Nurse at Human Touch Home Health CareRegistered Nurse at Human Touch Home Health Care
Cheryl LongCheryl Long
Home Health Care Aide at Human Touch Home Health CareHome Health Care Aide at Human Touch Home Health Care
Shonte’a NeelyShonte’a Neely
Caregiver, Special Needs at Healing Touch Home Health CareCaregiver, Special Needs at Healing Touch Home Health Care