Rose Martin
Pittsburgh,PA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Preferred Primary Care Physicians
Pleasant Hills , PA
01.2023 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled and confirmed patient appointments and consultations.
- Processed patient payments and scanned identification and insurance cards.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Certified Medication Technician
The Sheridan at Bethel Park
Bethel Park, PA
09.2022 - 01.2023
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Collected specimens from patients for laboratory testing purposes.
- Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Provided patient education regarding proper use of medications, possible side effects, and other important information related to medication usage.
- Administered medications and educated patients and families on correct at-home administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained accurate records of medication administration and other related documentation.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Adhered strictly to all HIPAA regulations when handling confidential patient information.
- Performed inventory control for all medications on a regular basis.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
Patient Care Technician
Allegheny Health Network
Jefferson Hills , PA
Education
High School Diploma -
Greater Latrobe Senior High School
Latrobe, PA05-2003
Skills
- HIPAA Compliance
- Payment Collection
- Mail Management
- Medical Charting
- Medical Billing
- Insurance Verification
- Paperwork Coordination
- Petty Cash Management
- HIPAA Guidelines
- Front Desk Operations
- Appointment Scheduling
- Patient Relations
- Patient Callbacks
- Telephone Etiquette
- Patient Scheduling
- Workflow Optimization
- Appointment Setting
- Records Maintenance
- Proficient in [Software]
- Electronic Medical Records
References
References available upon request.
Timeline
Medical Receptionist
Preferred Primary Care Physicians
01.2023 - Current
Certified Medication Technician
The Sheridan at Bethel Park
09.2022 - 01.2023
Patient Care Technician
Allegheny Health Network
High School Diploma -
Greater Latrobe Senior High School
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