Open To Work
ROSE MASON
Austin
Work Preference
Summary
Results-driven logistics manager with proven strengths in optimizing processes, ensuring safety compliance, and enhancing operational efficiency. Adept at team leadership and problem-solving, consistently achieving timely delivery and cost reduction.
Overview
23
23
years of professional experience
Work History
Logistics Manager
US Army National Guard
Killeen
10.2019 - Current
- Managed logistics operations for supply chain and transportation needs.
- Coordinated shipment schedules with various military units and suppliers.
- Supervised inventory management and warehousing practices.
- Implemented safety protocols for transportation and storage of materials.
- Trained team members on logistics procedures and best practices.
- Conducted inspections of equipment to ensure operational readiness.
- Collaborated with cross-functional teams to streamline logistics processes.
- Developed plans for emergency response during logistical disruptions.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Created and enforced policies and procedures for entire logistics team.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Implemented cost-saving measures such as route optimization for shipments.
- Maintained high standards of internal and external customer service.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Identified and resolved shipping and packaging errors.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Coordinated with freight forwarders to expedite international shipments.
- Consistently met company and department objectives within budget and time constraints.
- Collaborated effectively in cross-functional team-oriented environment.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Collaborated with other departments to develop strategies that align with company objectives.
- Drafted policies regarding storage, distribution, and transportation of products.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Managed high-performing team to enhance quality and safety of internal freight systems.
- Ensured compliance with government regulations related to freight forwarding activities.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Identified opportunities to reduce cost and improve productivity.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Directed investigations to verify and resolve customer or shipper complaints.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Prepared inventory for shipment by attaching tags and labels.
Behavior Intervention Specialist
Creekside Middle School
Bastrop
08.2025 - 10.2025
- Developed behavior intervention plans for students with emotional and behavioral challenges.
- Collaborated with teachers to implement effective classroom management strategies.
- Conducted observations to assess student behavior and provide actionable feedback.
- Trained staff on behavior modification techniques and crisis intervention strategies.
- Facilitated meetings with parents to discuss student progress and intervention strategies.
- Monitored student behavior and adjusted interventions based on individual needs.
- Provided one-on-one support to students during high-stress situations or transitions.
- Maintained accurate documentation of behavioral incidents and intervention outcomes.
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Participated in team meetings and special education reviews as needed.
- Observed student's behaviors in classroom settings and provided feedback to teachers on strategies used by students.
Transportation Security Officer
US Army National Guard
Eagle Pass
08.2024 - 08.2025
- Screened passengers and luggage for prohibited items at security checkpoints.
- Enforced security regulations and procedures to maintain a safe environment.
- Collaborated with law enforcement to address potential security threats.
- Conducted thorough inspections using advanced screening equipment and tools.
- Provided clear instructions to travelers regarding security protocols and procedures.
- Monitored surveillance systems for suspicious activities or behaviors.
- Responded promptly to alarms or alerts, ensuring proper protocols were followed.
- Participated in training exercises to improve response strategies and techniques.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Operated controls on explosive detection system to manipulate and clear images.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Communicated effectively with team members while performing duties under pressure.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Maintained knowledge of current aviation security standards and best practices.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Identified suspicious behavior or objects through the use of CCTV cameras.
- Completed routine and incident-related documentation.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Documented incidents involving passengers in accordance with agency protocols.
- Adhered to established operational guidelines and procedures for conducting searches.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
Warehouse Supervisor
US Army
Austin
02.2010 - 10.2019
- Supervised daily warehouse operations for military supplies and equipment.
- Managed inventory control, ensuring accurate stock levels and organization.
- Trained new personnel on safety protocols and operational procedures.
- Coordinated shipping and receiving activities to maintain workflow efficiency.
- Implemented process improvements to enhance warehouse productivity and safety.
- Conducted regular inspections of equipment and facilities for compliance standards.
- Oversaw team performance, providing guidance and support as needed.
- Developed schedules to optimize labor resources across shifts effectively.
- Supervised loading and unloading of materials from incoming trucks.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained and updated inventory records accurately.
- Generated warehouse shipping documents, packing lists and invoices.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Directed receiving, warehousing, distribution and maintenance services.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Provided leadership to motivate staff members to achieve performance goals.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Coordinated with other departments to ensure smooth flow of materials.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Created strategies for improving operational efficiencies in the warehouse.
- Analyzed data from reports generated by Warehouse Management System software.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Developed and implemented safety policies and procedures for the warehouse team.
- Identified process improvement opportunities within the warehouse environment.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Established and maintained good relations with customers, vendors, and transport companies.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Collected stock location orders and printed requests to maintain inventory control.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Ensured appropriate staffing levels to meet production demands.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Reviewed invoices for accuracy prior to authorizing payment processing.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Enforced company policies related to employee conduct in the workplace.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Employed first-in-first-out protocols to reduce waste.
- Compiled, sorted and filed records of product orders, business transactions, and other activities.
- Ensured compliance with local regulations related to health and safety standards.
- Coordinated with transportation companies for timely delivery of goods.
- Operated forklifts to fill or empty overhead spaces.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
- Monitored workers and reviewed completed work for proper performance.
- Checked loaded materials compared to work orders for correctness.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Completed or assisted with difficult or skilled tasks.
- Presented and explained work orders to team.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reported employee time, job expenses and inspections results in work records.
- Informed upper management or department heads of items loaded or problems encountered.
- Held staff meetings to share project information and address specific issues.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Assessed job sites to determine work needed.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Created and sent price quotes to potential customers.
Manager on Duty
Burger King
Fort Riley North
01.2016 - 01.2018
- Supervised team members during peak service hours to ensure efficient operations.
- Managed inventory levels and restocked supplies to maintain readiness for customer demand.
- Trained new staff on operational procedures and customer service standards.
- Handled customer complaints and resolved issues to maintain satisfaction and loyalty.
- Ensured compliance with health and safety regulations during food preparation and service.
- Coordinated daily shift schedules to optimize team performance and coverage.
- Monitored cash handling procedures to ensure accuracy in transactions and deposits.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Created schedules for staff members according to business needs.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed strategies to increase customer satisfaction ratings.
- Reviewed daily sales reports to identify areas of improvement.
- Investigated incidents reported by customers or staff members.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Handled employee relations issues such as disciplinary action or terminations.
- Coordinated special events such as promotional campaigns or store openings.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Conducted regular team meetings to discuss operational issues.
- Promoted products and services offered by the company through various media channels.
- Analyzed data from customer surveys and implemented changes accordingly.
- Delegated tasks among team members according to their strengths and abilities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Negotiated with suppliers to secure cost-effective resources.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Implemented new operational procedures, increasing efficiency.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Streamlined workflow processes, reducing project completion times.
- Implemented quality control measures, significantly reducing error rates.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Assistant Food and Beverage Manager
Kentucky Fried Chicken
Cleveland
09.2002 - 06.2006
- Assisted in managing daily food and beverage operations for high-volume restaurant.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained team members on service standards and food preparation techniques.
- Monitored inventory levels and placed orders for supplies as needed.
- Implemented promotional events to enhance customer engagement and satisfaction.
- Ensured compliance with health and safety regulations in food handling practices.
- Addressed customer inquiries and resolved issues to maintain positive experiences.
- Collaborated with management on budget planning and cost control initiatives.
- Ensured compliance with all health, safety, and sanitation regulations.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Resolved customer complaints in an efficient and professional manner.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Monitored food quality control procedures to ensure high standards of product.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Developed effective cost-saving measures to reduce expenses without sacrificing quality or service.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Organized special events such as banquets, weddings.
- Analyzed financial data to ensure profitability of operations.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Tracked customer feedback through surveys and online reviews in order to identify opportunities for improvement.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Performed administrative duties such as filing paperwork, creating purchase orders.
- Managed payroll activities including calculating employee hours worked and overtime pay.
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
- Implemented marketing initiatives to promote the restaurant's brand image and increase sales revenue.
- Provided exceptional customer service to guests in a timely and efficient manner.
- Created weekly reports detailing sales figures, labor costs, inventory levels.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
Associate of Science - MEDICAL ADMINISTRATION
VISTA COLLEGE
Killeen, TX12-2020
Skills
- Logistics management
- Inventory control
- Supply chain optimization
- Freight coordination
- Data analysis
- Customer relationship management
- Warehouse operations
- Safety compliance
- Cost reduction strategies
- Process improvement
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Time management
- Purchasing management
- Product management
- Shipping and receiving
- Supply chain management
- Carrier negotiation
- Continuous improvement
- Storage oversight
- Shipment scheduling
- Performance metrics monitoring
- Order fulfillment
- Tariff coding system
- Route optimization
- Logistics analysis
- Documentation
- Fleet oversight
- Freight forwarding
- Demand planning
- Client relationship management
- Transportation management
- ERP system proficiency
- Shipping documentation
- Work delegation
- Carrier negotiations
- Procurement management
- Supplies inventory
- Distribution management
- Shipping and receiving operations
- Operational management
- Skilled in [software]
- Customs compliance
- Transportation activity management
- Proficient in [software]
- Warehouse safety
- Logistics oversight
- Employee supervision
- Vendor relationship management
- Domestic freight management
- Supply positioning
- Safety standards
- Transportation management systems
- Mentoring and training
- International freight management
- Fleet dispatch
- Warehouse management
- Import and export operations
- Warehouse operation oversight
- Carrier management
- Budget planning
- Global logistics coordination
- Freight cost estimation
- Strategic initiatives
- Strategic sourcing
- Team management
- Freight cost reporting
- Logistics software knowledge
- Management development
- Warehouse management systems
- Equipment inspection
- Multitasking Abilities
- Service coordination
- Performance monitoring
- Vendor management
- Standards documentation
- Attention to detail
Languages
French
Professional
References
References available upon request.
Timeline
Behavior Intervention Specialist
Creekside Middle School
08.2025 - 10.2025
Transportation Security Officer
US Army National Guard
08.2024 - 08.2025
Logistics Manager
US Army National Guard
10.2019 - Current
Manager on Duty
Burger King
01.2016 - 01.2018
Warehouse Supervisor
US Army
02.2010 - 10.2019
Assistant Food and Beverage Manager
Kentucky Fried Chicken
09.2002 - 06.2006
Associate of Science - MEDICAL ADMINISTRATION
VISTA COLLEGE