Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Rose Mazzone

Rose Mazzone

PORT Richey,FL
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

25
25
years of professional experience

Work History

Team Leader

Lead Generation Solutions
06.2018 - 10.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Customer Service Representative

Opal Business Solutions
08.2015 - 04.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Owner/Office Manager

Rivard And Son Home Improvement
02.2006 - 10.2014
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

No Degree - Medical Billing And Coding

Bryant And Stratton College - Newport News, Newport News, VA
07.2024

High School Diploma -

Hudson High School Adult Education, Hudson, FL
09.1990

Skills

  • Shift Scheduling
  • Cash Handling
  • Work Planning
  • Team Supervision
  • Documentation and Reporting
  • Coaching
  • Technical Support
  • Complaint Resolution
  • Quality Improvement
  • Client Service
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Leading Team Meetings
  • Giving Constructive Feedback
  • Performance Improvement
  • Attention to Detail
  • Goal Setting
  • Onboarding and Orientation
  • Evaluating Employee Work
  • Expectation Setting
  • Decision Making
  • Time Management
  • Team Motivation
  • Active Listening
  • Quality Assurance
  • Problem Solving
  • Staff Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Leader - Lead Generation Solutions
06.2018 - 10.2023
Customer Service Representative - Opal Business Solutions
08.2015 - 04.2018
Owner/Office Manager - Rivard And Son Home Improvement
02.2006 - 10.2014
Bryant And Stratton College - Newport News - No Degree, Medical Billing And Coding
Hudson High School Adult Education - High School Diploma,

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Rose Mazzone