Hi, I’m
Rose McPherson
Arvada,CO
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
years of professional experience
Work History
Atomic Cowboy, Fat Sully's, Denver Biscuit Company
Front of House Manager
04.2022 - Current
Job overview
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Motivated staff to perform at peak efficiency and quality.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Performed cash handling activities and secured nightly safe counts.
Atomic Cowboy, Fat Sully's, Denver Biscuit Company
Server/Bartender/Certified Server Trainer
06.2021 - 01.2022
Job overview
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Acreage By Stem Ciders
Pastry Chef
01.2020 - 06.2021
Job overview
- Maintained well-organized mise en place to keep work consistent.
- Followed food safety standards when handling ingredients.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Prepared dough for variety of pastries, cakes and breads.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Auguste Escoffier School of Culinary Arts
Online Chef Evaluator
02.2019 - 01.2020
Job overview
- Grading and Evaluating
- Leading conversation in our online classroom setting
- Skills include: Experience using google drive, docs, sheets, and slides, Typing experience, Communication skills between peers and students, Time management skills from working remotely
Denver Biscuit Company
Lead Baker/Baking Trainer/Line Cook
02.2018 - 02.2019
Job overview
- Baked biscuits
- Prepped ingredients for biscuits and other menu items
- Worked the line (Fry, Griddle, Suate, etc.)
- Trained new employees how to make biscuits and work on the line
St. Julien Hotel and Spa
Assistant Pastry Chef
11.2017 - 02.2018
Job overview
- Made and plated desserts for banquets and events
- Made and baked our baked goods (Tea and yeast breads, cakes, cookies, etc.)
- Made and plated desserts for Jill’s restaurant
Spruce Confections
Baker
02.2016 - 11.2017
Job overview
- Made and baked all of our baked goods
- (Tea and yeast breads, cakes, cookies, etc.)
- Trained new employees
- Formed all of our croissants
CB & Potts
Food Runner/ Hostess
09.2015 - 03.2016
Job overview
- Greeted guests
- Customer service
- Ensured the quality of food before sending it to the table
- Ran food to table
Indulge Bakery
Cashier
11.2015 - 01.2016
Job overview
- Took orders
- Made espresso drinks
- Customer service
Bittersweet Café And Confections
Pastry Chef
03.2015 - 09.2015
Job overview
- Baked Goods (Cinnamon Rolls, Scones, Quick Breads, etc.)
- Desserts (Cheesecake, Pie, Gluten free Cake, etc.)
- Other (Macarons, Cake Pops, Sugar Cookies, etc.)
- Special Events (Weddings, Baby Showers, Graduations, etc.)
The Empire Lounge and Restaurant
Pastry Chef
02.2014 - 03.2015
Job overview
- Desserts (Bread Pudding, Tarts, Souffles, Panna Cotta, etc.)
- Pasta
- Other prep when needed
Pizzeria Da Lupo
Baker / Salad Line Cook
09.2014 - 01.2015
Job overview
- Assembled and plated salads and desserts
- Desserts (Chocolate Budino, Panna Cotta, Peach Crumble, etc.)
- Made dough for pizzas
- Ensured quality of food
McDonald's
Swing Manager
02.2012 - 04.2014
Job overview
- Cleaning
- Ran the floor
- Money Management
- Team Working
Education
Auguste Escoffier School of Culinary Arts
Baking And Pastry Arts from Baking And Pastry Arts
05.2014
Legacy High School
High School Diploma
05.2013
Skills
- Restaurant Operation
- Guest Satisfaction
- Hospitality Management
- Assignment Delegation
- Coaching and Training
- Hiring Procedures
- Quality Control
- Staff Supervision
- Maintaining Clean Work Areas
- Resolving Disputes
- Health Code Compliance
- Shift Checklists
- Counting Money
- Staff Scheduling
- Teamwork and Collaboration
Timeline
Front of House Manager
Atomic Cowboy, Fat Sully's, Denver Biscuit Company
04.2022 - Current
Server/Bartender/Certified Server Trainer
Atomic Cowboy, Fat Sully's, Denver Biscuit Company
06.2021 - 01.2022
Pastry Chef
Acreage By Stem Ciders
01.2020 - 06.2021
Online Chef Evaluator
Auguste Escoffier School of Culinary Arts
02.2019 - 01.2020
Lead Baker/Baking Trainer/Line Cook
Denver Biscuit Company
02.2018 - 02.2019
Assistant Pastry Chef
St. Julien Hotel and Spa
11.2017 - 02.2018
Baker
Spruce Confections
02.2016 - 11.2017
Cashier
Indulge Bakery
11.2015 - 01.2016
Food Runner/ Hostess
CB & Potts
09.2015 - 03.2016
Pastry Chef
Bittersweet Café And Confections
03.2015 - 09.2015
Baker / Salad Line Cook
Pizzeria Da Lupo
09.2014 - 01.2015
Pastry Chef
The Empire Lounge and Restaurant
02.2014 - 03.2015
Swing Manager
McDonald's
02.2012 - 04.2014
Auguste Escoffier School of Culinary Arts
Baking And Pastry Arts from Baking And Pastry Arts
Legacy High School
High School Diploma
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