Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rose Mejia

San Antonio

Summary

I am a very passionate, positive, hard working individual who always strives to do my best in life and all that comes with it.

Overview

8
8
years of professional experience

Work History

Veterinary Clinic Manager

Pat Booker Road Animal Hospital
09.2024 - Current
  • Doing my Job helping and performing in every aspect on the job receptionist, technician, kennel area holding pet, pharmacy, X-ray, surgery, cleaning, training, leading and managing by example anywhere I am needed and if short staffed I will and do fill in and make sure to help staff and the clinic.
  • Resolve patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Maintained a clean, safe environment for both patients and staff .
  • Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Budgeted for resources to control expenditure and maximize profits.
  • Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
  • Coordinated with healthcare professionals to ensure high-quality patient care and services.
  • Developed and executed training programs for new staff, ensuring high level of competency and professionalism.
  • Enhanced patient satisfaction scores by implementing new customer service training for front desk staff.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies/Hospital supplies and kept check on inventory.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • created new treatment plans and charges for pets treatments.
  • Assisted in surgery room turning on oxygen, making sure pet was down and fully under anesthetic with midazolam and ketamine pre anesthetic, pulled Flocillin antibiotic inj, and assisted in getting suture material and staples
  • Entered medical notes, charges, discounts, surgery notes, inventory and controlled drugs
  • Corrected mistakes made by employees over all
  • Set up appointments with drug representatives had relationships with them and ordered inventory received all invoices for hospital supplies, drugs, Hills food, oxygen tanks, etc., entered all invoices into inventory and paid statement on time
  • Generated end of month statements for all balances owed and mailed out to clients
  • Running the end of day sales report batching out terminal and making sure it’s correct and all sales are accounted for if there’s a mistake I will correct it
  • Calculating medications making drug labels and filling medications calling owner when they are ready and filled to pick up
  • Knowledge in vaccines, different lab panels, tests, blood work, heartworm preventions, flea/tick preventions, Acl/Tplo surgery and all other surgeries, different conditions and diagnoses that clients may have questions and concerns about
  • Entering and posting transactions

Front Desk Receptionist/Technician

Vanguard Thrive Veterinary Clinic/mobile
10.2019 - 01.2023
  • Corporate vet clinic with at least 3 to 5 receptionist staffed, appointment/walk in/emergency services
  • fast paced high volume work environments, multi-tasking, being attentive and detail oriented
  • answering multiple phone lines while still attending to clients and having them come in/out of the clinic, scheduling appointments, and accommodating walk ins to work around appointments already scheduled,
  • leading clients to exam rooms, filing, bed side manners, customer care, enthusiastic personality
  • greeting clients, checking in, registering information, checking out clients helping clients with any questions they may have, dealing with taking payments, scanning printing invoicing, emailing, attaching medical records calling other clinics to get them if needed
  • making sure exam rooms are stocked and clean, and that the office is clean and managed
  • helping the doctors when needed with vitals/patients/clients. Helping in surgery pulling vaccines, running heartworm test, taking fecals and helping in X-rays and importing x-rays by email and filling out referrals to specialist and sending them out.

Veterinary Receptionist

River city companion animal hospital
06.2017 - 07.2019
  • Private practice with either one or two receptionist staffed appointments only clinic scheduling walk ins when veterinarian approved
  • answering multiple phone lines checking in/checking out clients, invoicing, filing, calling other clinics for medical records, scanning, emailing, faxing, positive/enthusiastic personality
  • Keeping office clean and making sure clients were taken care of and answering any questions about medical treatments products or cost/invoices doing refunds handling cash.

Education

College - Child Psychology

San Antonio College
San Antonio, TX
04.2014

High school diploma - undefined

Memorial High School
San Antonio, TX
09.2008

Skills

  • Medical Records (10 years)
  • EMR Systems (10 years)
  • Patient Care (10 years)
  • Medical Office Experience (10 years)
  • Invoicing (10 years)
  • Customer service (10 years)
  • Receptionist (10 years)
  • Phone etiquette (10 years)
  • Phone triage (10 years)
  • Multi-line phone systems (10 years)
  • Filing (10 years)
  • Computer skills (10 years)
  • Computer literacy (10 years)
  • Medical Scheduling
  • Medical scheduling (10 years)
  • Appointment scheduling (10 years)
  • Medical Receptionist (10 years)
  • Veterinary technician
  • Managing
  • Leading
  • Inventory
  • Customer care
  • Pulling vaccines
  • Administering medications

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Veterinary Clinic Manager

Pat Booker Road Animal Hospital
09.2024 - Current

Front Desk Receptionist/Technician

Vanguard Thrive Veterinary Clinic/mobile
10.2019 - 01.2023

Veterinary Receptionist

River city companion animal hospital
06.2017 - 07.2019

College - Child Psychology

San Antonio College

High school diploma - undefined

Memorial High School