I am a very passionate, positive, hard working individual who always strives to do my best in life and all that comes with it.
Overview
8
8
years of professional experience
Work History
Veterinary Clinic Manager
Pat Booker Road Animal Hospital
09.2024 - Current
Doing my Job helping and performing in every aspect on the job receptionist, technician, kennel area holding pet, pharmacy, X-ray, surgery, cleaning, training, leading and managing by example anywhere I am needed and if short staffed I will and do fill in and make sure to help staff and the clinic.
Resolve patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Hired, trained and supervised employees to maintain team of high performers.
Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Created and implemented policies to improve operational efficiency and patient care quality.
Developed strong relationships with patients, fostering trust and loyalty to the clinic.
Conducted frequent clinic walk-throughs to maintain safe work environment.
Enhanced team performance by providing regular training and professional development opportunities.
Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Improved patient satisfaction through effective communication and compassionate care.
Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Maintained a clean, safe environment for both patients and staff .
Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Budgeted for resources to control expenditure and maximize profits.
Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
Coordinated with healthcare professionals to ensure high-quality patient care and services.
Developed and executed training programs for new staff, ensuring high level of competency and professionalism.
Enhanced patient satisfaction scores by implementing new customer service training for front desk staff.
Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Ordered all pharmacy supplies/Hospital supplies and kept check on inventory.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
created new treatment plans and charges for pets treatments.
Assisted in surgery room turning on oxygen, making sure pet was down and fully under anesthetic with midazolam and ketamine pre anesthetic, pulled Flocillin antibiotic inj, and assisted in getting suture material and staples
Entered medical notes, charges, discounts, surgery notes, inventory and controlled drugs
Corrected mistakes made by employees over all
Set up appointments with drug representatives had relationships with them and ordered inventory received all invoices for hospital supplies, drugs, Hills food, oxygen tanks, etc., entered all invoices into inventory and paid statement on time
Generated end of month statements for all balances owed and mailed out to clients
Running the end of day sales report batching out terminal and making sure it’s correct and all sales are accounted for if there’s a mistake I will correct it
Calculating medications making drug labels and filling medications calling owner when they are ready and filled to pick up
Knowledge in vaccines, different lab panels, tests, blood work, heartworm preventions, flea/tick preventions, Acl/Tplo surgery and all other surgeries, different conditions and diagnoses that clients may have questions and concerns about
Entering and posting transactions
Front Desk Receptionist/Technician
Vanguard Thrive Veterinary Clinic/mobile
10.2019 - 01.2023
Corporate vet clinic with at least 3 to 5 receptionist staffed, appointment/walk in/emergency services
fast paced high volume work environments, multi-tasking, being attentive and detail oriented
answering multiple phone lines while still attending to clients and having them come in/out of the clinic, scheduling appointments, and accommodating walk ins to work around appointments already scheduled,
leading clients to exam rooms, filing, bed side manners, customer care, enthusiastic personality
greeting clients, checking in, registering information, checking out clients helping clients with any questions they may have, dealing with taking payments, scanning printing invoicing, emailing, attaching medical records calling other clinics to get them if needed
making sure exam rooms are stocked and clean, and that the office is clean and managed
helping the doctors when needed with vitals/patients/clients. Helping in surgery pulling vaccines, running heartworm test, taking fecals and helping in X-rays and importing x-rays by email and filling out referrals to specialist and sending them out.
Veterinary Receptionist
River city companion animal hospital
06.2017 - 07.2019
Private practice with either one or two receptionist staffed appointments only clinic scheduling walk ins when veterinarian approved
answering multiple phone lines checking in/checking out clients, invoicing, filing, calling other clinics for medical records, scanning, emailing, faxing, positive/enthusiastic personality
Keeping office clean and making sure clients were taken care of and answering any questions about medical treatments products or cost/invoices doing refunds handling cash.