Rose Melton

11y+ years’ experience with Social Services, direct care & Case Management services. These skills are used to rehabilitate individuals and families through community-based organizations, providing crisis management, collaborating with individuals with mental illness and history of substance abuse, maintaining relationships with providers, treatment teams & City agencies. Highly resolute individual who is skilled in confidentiality of consumers information and services that are offered. This also includes patient appointment coordination. Knowledgeable data base and computer skills such as EPIC, CIS, CARES, AWARDS (Case Management Activity), HMIS (Homeless Management Information System), Microsoft Digit Literacy, Window/XP; Window Vista Office. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

• Monroe College, Bachelor of Art Degree Health Service Administration, 08/201
• Monroe College, Associate of Applied Science Medical Administration, 12/2008
• Caliber Training Institute, Adult CPR AED, Child CPR AED, Infant CPR, First Aid, 11/2003

• Memorial Sloan Kettering Cancer Center, 02/2022, 04/2023, Neurosurgery Office Coordinator Spine/Brain, Managed all incoming telephone calls including routing calls appropriately and/or taking detailed messages., Prepared referral forms and consultations, Enter/modify all patient information prepare patient charts, managed all pre-operative testing to ensure all surgical requirements are met., Basic knowledge using Windows Word, Excel, Office Outlook, EMR, Epic, CIS, Life Image, Health exchange., Fax records and mail all reports to referring and requesting physicians/or upload into shared information system., Interview patients to complete documents, case histories, or forms, such as intake or insurance forms., Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Columbia/New York Presbyterian Hospital, Dept. of Hematology Oncology, NY, NY, 06/2021, 10/2021, Patient Associate, Schedules appointment requests, Oversees incoming calls., Communicates insurance participation, fiscal responsibility, Verify insurance eligibility in EPIC., Confirm patient appointments using an automated system., Collect messages from voicemail and night service, route messages or return messages., Conforms to all applicable HIPAA, Billing Compliance, and safety guidelines.
• Samaritan Daytop Village, Bronx, NY, 11/2018, 11/2020, Patient Care Navigator, Complete multi-goal-oriented care plans, Function as liaison between client and the providers., Conducted home visit to assess the medical, mental health, and substance needs of the client., Upheld confidentiality and educate healthy living to those clients with HIV/AIDS., Submit billing and encounter using RMA, CCMP, GSI, and Avatar systems, Maintain a caseload of 80+ individuals!, Submit applications for 2010E Housing vouchers.
• Catholic Charities- HomeBase, Bronx, NY, 01/2018, 11/2018, Case Manager, Assess families and individuals to determine if they are eligible for HomeBase services and subsidies., Conduct lease signing with proprietors and brokers, home inspection., Submit LINC, SEPS & TBRA renewals as well as transfers, CITYFEPS transfer application to the city, refer consumers to FHEPS Unit for aid with their case., Refer consumers to CBOs for aid with rental arrears or other services such as housing, childcare, employment, immigration services and budget counseling/financial adviser., Provide Case Management and counseling to at risk families and individuals., Conduct home visit, complete psycho-socials and make referrals to prevent families and individuals from entering shelter.
• Westhab Inc., Yonkers, NY, 01/2017, 12/2017, Retention Specialist, Aided families achieve housing goals through case planning, weekly meetings, apartment viewings, and attending groups., Provided crisis management., Provided budget management services., Referred/coordinated clients to the Employment Specialist for job readiness & vocational/training programs, opportunities., Maintained accurate written records of services provided to the families., Ensured the children enrolled and attended school., Linked families with community-based organizations, mainstream social service providers that were able to meet their long-term social support and service needs.
• Bowery Residents Committee (BRC), New York, NY, 01/2015, 07/2016, Outreach Specialist, Provided outreach, escort, and referral services for all homeless individuals., Recorded/maintained accurate statistical data on all individuals approached/referred as well as case-recorded management of clients who received longer-term services., Provided services to individuals diagnosed with mental illness (Axis 1 Diagnosis), history/use of substance abuse., Conducted random toxicology testing, send consumers to rehab, detox and substance abuse support groups/DTP., Accompanied clients to appointments/follow-ups required to obtain permanent/temporary housing.
• United Cerebral Palsy of New York, New York, NY, 02/2012, 09/2015, Senior Resident Program Specialist, Supported competencies in areas of care, community, and social communication., Kept files up to date (e.g., progress reports, house notes and individual I.D. notes), Provided transportation to care programs, home visits and recreational activities, supervised behavior of residents., Provided services such as teaching adult clients ADL skills, medication management, ensuring clients had proper meals, hygiene, and basic care.
• Allen Tours Inc., Brooklyn, NY, 04/2011, 08/2014, Manager Cleaning Crew, Kept buses clean and orderly conditioned., Performed heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish., Notified the Supervisor concerning the need for major repair or additions to bus operating system., requisition supplies or equipment needed for cleaning and maintenance duties.

REFERENCES UPON REQUEST