ROSE MERCER
Agoura Hills,CA
Summary
I am a dedicated professional with extensive experience in customer service, insurance enrollment, and billing. Skilled at problem-solving, maintaining strong client relationships, and handling complex financial matters with accuracy. Seeking a fulfilling role where I can apply my expertise to support clients and provide excellent service.
Overview
30
30
years of professional experience
Work History
Enrollment & Billing Specialist, Lead
Anthem Blue Cross
01.1991 - 01.2018
- Managed small group enrollment and billing for ~100 cases.
- Enrolled applications after review, contacting employers for accuracy and missing details.
- Reconciled bills daily, coordinated with employers, and resolved discrepancies.
- Supported multiple insurance lines including life, medical, and general.
- Promoted to Lead, overseeing staff and ensuring compliance with procedures.
Operator
Toluca Telephone Answering Service
01.1988 - 01.1991
- Answered calls, took messages, and managed doctors’ instructions with accuracy.
Education
High School & Some College Coursework - Spanish
Los Angeles Pierce College
Woodland Hills, CASkills
- Customer service and relationship management
- Problem-solving and financial accuracy
- Patience, empathy, and communication
- Insurance Enrollment & Billing
Accomplishments
I have spent many years assisting new employees to find their way to be the very best they can in our field of insurance customer care as well as the billing and enrollment of thousands of members over the years. I have received many 100% customer care certificates. I have been able to solve and clarify many difficult billing situations for our clients. I have brought 110% to my team on a daily basis for every day that I’ve worked for Anthem andToluca telephone.
Timeline
Enrollment & Billing Specialist, Lead
Anthem Blue Cross
01.1991 - 01.2018
Operator
Toluca Telephone Answering Service
01.1988 - 01.1991
High School & Some College Coursework - Spanish
Los Angeles Pierce College
Similar Profiles
Moses BethuneMoses Bethune
Business Consultant at ANTHEM BCBS “Anthem Blue Cross & Blue Shield”Business Consultant at ANTHEM BCBS “Anthem Blue Cross & Blue Shield”
SONIA OGANDOSONIA OGANDO
Enrollment Specialists at Anthem Blue Cross Blue Cross Blue ShieldEnrollment Specialists at Anthem Blue Cross Blue Cross Blue Shield
Christina MannChristina Mann
Enhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue ShieldEnhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue Shield
Christina MannChristina Mann
Enhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue ShieldEnhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue Shield
Christian NgoChristian Ngo
NA at Freelance LaborNA at Freelance Labor