Summary
Overview
Work History
Education
Skills
AWARDS
Timeline
Generic

Rose Miranda

Phoenix,AZ

Summary

Results-driven Sales Leader with forward-thinking approach centered on company success, strong product knowledge and visual presentation skills. Demonstrates excellent customer service behaviors to maximize sales and has a record of being a role model and providing guidance to a team to create a wonderful customer experience and maximize sales.

Overview

47
47
years of professional experience

Work History

Small Business Co-Owner

Richard Rose Culinary/Cutting Boards and More
10.2012 - 09.2024
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed Retail Location and was responsible for building sales and providing an amazing customer experience.
  • Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, Accounts Payable and Receivable. .
  • Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.

Bridal Sales and Customer Service Consultant

Davids Bridal
02.2017 - 07.2017
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

Quality Manager

Maid Right of North Phoenix
07.2014 - 10.2015
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.

Owner/Coach

Pride All-Cheer and Dance
06.2006 - 05.2013
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Certified Point of Sale Account Executive

Intuit, Inc
04.2004 - 02.2008
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Area Sales Representative

Ganz
10.2000 - 03.2002
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Drove team revenue totals by bringing in top sales numbers.
  • Partnered with other sales team members to collaborate on larger accounts and ensure cohesive strategies were executed.
  • Increased sales revenue by developing and maintaining strong relationships with clients and identifying their needs.

Account Executive, Merchant Account Services

First Data Corporation, Wells Fargo
07.1996 - 03.1999
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Senior Account Executive

Automatic Data Processing, ADP
07.1988 - 07.1996
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.

Sales Representative

Russ Berrie and Company
03.1984 - 07.1988
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

District Manager

Judy's Stores
06.1977 - 09.1983
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Education

Associate of Arts - Fashion Merchandising, Marketing, Sales

Brooks College
Long Beach
06.1977

High School Diploma -

Amphitheater High School
Tucson
05.1975

Skills

  • Customer Service Professional
  • Sales management
  • Building Rapport through excellent customer service
  • Team Collaboration and Leadership
  • Operations Management
  • Ability to run POS system
  • Social Media Marketing
  • Sales building through Suggestive Selling
  • Merchandise presentation
  • Policies and Procedures Development and implementation
  • E-commerce management
  • Bi-lingual in Spanish and English

AWARDS

Intuit Inc-Numerous Sales Person of the Month Awards

Ganz-Sales Person of the Month and Top Producer of the Week Awards

First Data Corporation-Several Sales Person of the Month Awards

Automatic Data Processing-National Sales Person of the Year Award (1990)

                                                 Many Sales Person of the Month Awards

Russ Berrie & Company-Numerous Top Seller of the Week Awards and Sales Person of the Month

Timeline

Bridal Sales and Customer Service Consultant

Davids Bridal
02.2017 - 07.2017

Quality Manager

Maid Right of North Phoenix
07.2014 - 10.2015

Small Business Co-Owner

Richard Rose Culinary/Cutting Boards and More
10.2012 - 09.2024

Owner/Coach

Pride All-Cheer and Dance
06.2006 - 05.2013

Certified Point of Sale Account Executive

Intuit, Inc
04.2004 - 02.2008

Area Sales Representative

Ganz
10.2000 - 03.2002

Account Executive, Merchant Account Services

First Data Corporation, Wells Fargo
07.1996 - 03.1999

Senior Account Executive

Automatic Data Processing, ADP
07.1988 - 07.1996

Sales Representative

Russ Berrie and Company
03.1984 - 07.1988

District Manager

Judy's Stores
06.1977 - 09.1983

Associate of Arts - Fashion Merchandising, Marketing, Sales

Brooks College

High School Diploma -

Amphitheater High School

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