Rose Mitchem
Snellville,GA
Summary
I have extensive experience in hospitality (16 years), in which I have excelled in team management, customer service, and mixology. Skilled in financial oversight and service excellence, I significantly enhance operational efficiency and customer satisfaction. My proactive approach and ability to upsell make me versatile and efficient.
Overview
15
15
years of professional experience
Work History
Key Holding Manager/Bartender/Server
Three Blind Mice
Lilburn, GA
12.2021 - Current
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted frequent visitors by name and explained new promotions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server
Summits Wayside Tavern
Snellville, GA
05.2015 - 12.2021
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Filled condiments and napkin containers during slack periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Key Holding Manager/Bartender/Server
Rivals On Five
Stone Mountain, GA
11.2014 - 05.2015
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
Server/Server Assistant/Hostess
Three Blind Mice
Lilburn, GA
05.2011 - 11.2014
- Informed customers of daily specials and signature menu items.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Assisted other servers when needed during peak periods.
- Trained new employees to perform duties.
Bakery Counter
Village Corner
Stone Mountain, GA
09.2009 - 05.2011
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Operated cash registers, processed transactions, and handled cash accurately.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
Education
Some College (No Degree) - Neuroscience
Georgia State University
Atlanta, GASkills
- Team management
- Mixology
- Service-oriented mindset
- Upselling skills
- Task delegation
- Financial management
- Menu item recommendation
- Positive and professional
References
- Anthony Fernino.
- Kimberly Conn (Bar Manager, Three Blind Mice, and Rivals): 470-989-8175.
- Kevin Southern (General Manager, Summits Wayside Tavern): 770-317-0889.
- Daniel Matta (Assistant Manager, Summits Wayside Tavern): 724-747-7876
Timeline
Key Holding Manager/Bartender/Server
Three Blind Mice
12.2021 - Current
Server
Summits Wayside Tavern
05.2015 - 12.2021
Key Holding Manager/Bartender/Server
Rivals On Five
11.2014 - 05.2015
Server/Server Assistant/Hostess
Three Blind Mice
05.2011 - 11.2014
Bakery Counter
Village Corner
09.2009 - 05.2011
Some College (No Degree) - Neuroscience
Georgia State University
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